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Managing Quality
ISBN: 9780136088509 | 0136088503
Edition: 4thFormat: Hardcover
Publisher: Prentice Hall
Pub. Date: 9/2/2009
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For undergraduate and graduate Quality Management courses. Understanding quality management through a unifying framework. Managing Quality is a comprehensive introduction to the field of quality management that presents a supply chain theme as the unifying framework for quality improvement. The fourth edition has been updated to keep topic coverage on the cutting edge.
Managing Qualityis a comprehensive introduction to the field of quality management that presents a supply chain theme as the unifying framework for ... MORE
Managing Qualityis a comprehensive introduction to the field of quality management that presents a supply chain theme as the unifying framework for ... MORE
PART I. UNDERSTANDING QUALITY CONCEPTS
Chapter 1. Differing Perspectives on Quality
Chapter 2. Quality Theory
Chapter 3. Global Supply Chain Quality and International Quality Standards
PART II. DESIGNING AND ASSURING QUALITY
Chapter 4. Strategic Quality Planning
Chapter 5. The Voice of the Customer
Chapter 6. The Voice of the Market
Chapter 7. Quality and Innovation in Product and Process Design
Chapter 8. Designing Quality Services
Chapter 9. Managing Supplier Quality in the Supply Chai... MORE
Chapter 1. Differing Perspectives on Quality
Chapter 2. Quality Theory
Chapter 3. Global Supply Chain Quality and International Quality Standards
PART II. DESIGNING AND ASSURING QUALITY
Chapter 4. Strategic Quality Planning
Chapter 5. The Voice of the Customer
Chapter 6. The Voice of the Market
Chapter 7. Quality and Innovation in Product and Process Design
Chapter 8. Designing Quality Services
Chapter 9. Managing Supplier Quality in the Supply Chai... MORE
