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| Understanding Marketing Management | |
| Defining Marketing for the 21st Century | |
| Developing Marketing Strategies and Plans | |
| Capturing Marketing Insights | |
| Gathering Information and Scanning the Environment | |
| Conducting Marketing Research and Forecasting Demand | |
| Connecting With Customers | |
| Creating Customer Value, Satisfaction, and Loyalty | |
| ... MORE | |
| Analyzing Business Markets | |
| Identifying Market Segments and Targets | |
| Building Strong Brands | |
| Creating Brand Equity | |
| Crafting the Brand Positioning | |
| Dealing with Competition | |
| Shaping The Market Offerings | |
| Setting Product Strategy | |
| Designing and Managing Services | |
| Developing Pricing Strategies and Programs | |
| Delivering Value | |
| Designing and Managing Integrated Marketing Channels | |
| Managing Retailing, Wholesaling, and Logistics | |
| Communicating Value | |
| Designing and Managing Integrated Marketing Communications | |
| Managing Mass Communications: Advertising, Sales Promotions, Events, and Public Relations | |
| Managing Personal Communications: Direct and Interactive Marketing and Personal Selling | |
| Creating Successful Long-Term Growth | |
| Introducing New Market Offerings | |
| Tapping into Global Markets | |
| Managing a Holistic Marketing Organization | |
| Table of Contents provided by Publisher. All Rights Reserved. |