Kenneth C. Laudon is a Professor of Information Systems at New York University’s Stern School of Business. He holds a B.A. in Economics from Stanford and a Ph.D. from Columbia University. He has authored twelve books dealing with electronic commerce, information systems, organizations, and society. Professor Laudon has also written over forty articles concerned with the social, organizational, and management impacts of information systems, privacy, ethics, and multimedia technology.

Professor Laudon’s current research is on the planning and management of large-scale information systems and multimedia information technology. He has received grants from the National Science Foundation to study the evolution of national information systems at the Social Security Administration, the IRS, and the FBI. Ken’s research focuses on enterprise system implementation, computer-related organizational and occupational changes in large organizations, changes in management ideology, changes in public policy, and understanding productivity change in the knowledge sector.

Ken Laudon has testified as an expert before the United States Congress. He has been a researcher and consultant to the Office of Technology Assessment (United States Congress), Department of Homeland Security, and to the Office of the President, several executive branch agencies, and Congressional Committees. Professor Laudon also acts as an in-house educator for several consulting firms and as a consultant on systems planning and strategy to several Fortune 500 firms.

At NYU’s Stern School of Business, Ken Laudon teaches courses on Managing the Digital Firm, Information Technology and Corporate Strategy, Professional Responsibility (Ethics), and Electronic Commerce and Digital Markets. Ken Laudon’s hobby is sailing.

Jane Price Laudon is a management consultant in the information systems area and the author of seven books. Her special interests include systems analysis, data management, MIS auditing, software evaluation, and teaching business professionals how to design and use information systems.

Jane received her Ph.D. from Columbia University, her M.A. from Harvard University, and her B.A. from Barnard College. She has taught at Columbia University and the New York University Graduate School of Business. She maintains a lifelong interest in Oriental languages and civilizations.

Part One: Organizations, Management, and the Networked Enterprise 1

Chapter 1 Information Systems in Global Business Today 2

Chapter 2 Global E-Business and Collaboration 40

Chapter 3 Information Systems, Organizations, and Strategy 78

Chapter 4 Ethical and Social Issues in Information Systems 122

Part Two: Information Technology Infrastructure 165

Chapter 5 IT Infrastructure and Emerging Technologies 166

Chapter 6 Foundations of Business Intelligence: Databases and Information Management 214

Chapter 7 Telecommunications, the Internet, and Wireless Technology 254

Chapter 8 Securing Information Systems 302

Part Three: Key System Applications for the Digital Age 345

Chapter 9 Achieving Operational Excellence and Customer Intimacy: Enterprise Applications 346

Chapter 10 E-Commerce: Digital Markets, Digital Goods 380

Chapter 11 Managing Knowledge 426

Chapter 12 Enhancing Decision Making 464

Part Four Building and Managing Systems 499

Chapter 13 Building Information Systems 500

Chapter 14 Managing Projects 540

Chapter 15 Managing Global Systems 574

Glossary G 1

Indexes I

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