9780132553117

A diverse approach to understanding and managing diversity. Understanding and Managing Diversityuses applications to clarify the complexity of a diverse workforce, and explains how it can be used as an organizational asset. This text also provides readers with a wide range of expertisefrom the perspective of experienced interdisciplinary instructors (business, psychology, economics, theology, law, politics, history, etc.) to practitioners (diversity trainers, corporate managers, etc.). This edition has been substantially updated to reflect the changing diversity issues in today's workplaceincluding 18 new and 15 revised articles/cases/exercises.

SECTION I: UNDERSTANDING INDIVIDUAL PERSPECTIVES OF DIVERSITY
1. DIVERSITY!
–Jeanne Aurelio and Christopher Laib
2. Understanding Attribution Theory by Using Visual Literacy
–Carol P. Harvey
3. I AM…
–M. June Allard
4. Diversity Awareness Quiz
–Paul C. Gorski
5. Thriving in a Multicultural Classroom
–Michelle R. Dunlap
6. Body Ritual Among the Nacirema
–Horace Miner
7. Increasing Multicultural Understanding: Uncovering Stereotypes
–John R. Bowman
8. White Privilege and Male Privilege: A Personal Account of Coming to See Correspondences through Work in Women’s Studies
–Peggy McIntosh
9. The Emotional Connection of Distinguishing Differences and Conflict
–Carole G. Parker
10. The Best of the Best
–R. Roosevelt Thomas, Jr.
11. The Pitney Bowes Case: A Legacy of Diversity Management
–Carol P. Harvey
12. Exploring Diversity in Your Organization
–Carol P. Harvey
SECTION II: UNDERSTANDING PRIMARY ASPECTS OF DIVERSITY: RACE AND ETHNICITY
13. World View of Cultural Diversity
–Thomas Sowell
14. We Have an African American President: How Could Racism Still be a Major Problem?
–Joyce McNickles
15. To Be Asian in America
–Angela Johnson Meadows
16. Inventing Hispanics: A Diverse Minority Resists Being Labeled
–Amitai Etzioni
17. Immigration: Cultural Transmission Today
–M. June Allard
18. Negotiating: The Top Ten Ways that Culture Can Effect Your Negotiation
–Jeswald W. Salacuse
19. Global Call Center Exercise: Learning to Negotiate
–Carol P. Harvey
20. The Coca-Cola Company: Then and Now
–Carol P. Harvey
21. Being an Only
–Carol P. Harvey
SECTION III: UNDERSTANDING PRIMARY DIVERSITY: GENDER, SEXUAL ORIENTATION, AGE, AND PHYSICAL CHALLENGE
22. Women in Leadership Positions: Why Aren’t They There Yet?
–Carol P. Harvey and Deborah L. Larsen
23. The Paradox of Male Privilege
–Steven D. Farough
24. Are We Equal Yet? Making Sense of Lesbian, Gay, Bisexual, and Transgender Issues in the Workplace
–Gerald Hunt
25. Generational Diversity in the Workplace
–Diane M. Holtzman, Evonne J. Kroger, and Charles D. Srock
26. How Old Should You Be to Drive a Bus? Exploring Ageism
–Sharon P. McKechnie
27. Musical Chairs
–M. June Allard
28. The Best Buy Case: Committed to the Inclusion of People with Disabilities
–David P. Harvey
29. Sexual Harassment
–Carol Harvey
30. The Cracker Barrel Restaurants
–John Howard
SECTION IV. UNDERSTANDING SECONDARY ASPECTS OF DIVERSITY, SOCIAL CLASS, RELIGION, APPEARANCE, AND MILITARY EXPERIENCE
31. Social Class: The Fiction of American Meritocracy
–Colleen A. Fahy
32. Does Social Class Make a Difference?
–Carol P. Harvey
33. Religion in the U.S. Workplace
–Kathleen M. Fisher, Jeanne M. McNett, and Pamela D. Sherer
34. Appearance and Weight Inclusion Issues in the Workplace
–M. June Allard
35. Military Veterans
–Carol P. Harvey
36. Choosing the Board
–M. June Allard
37. Fairfax Metropolitan Hospital
–M. June Allard
SECTION V: MANAGING DIVERSITY: ETHICAL, LEGAL, COMMUNICATION, AND MARKETING ISSUES
38. The Ethics of Workplace Diversity
–Jeanne McNett
39. Ethics and Diversity: Legal Applications in the Workplace
–M. June Allard
40. How Canada Promotes Workplace Diversity
–Marc S. Mentzer
41. Media Messages: The Shaping of Culture
–M. June Allard
42. Improving Communication in Today’s Diverse Workplace
–Gina Colavecchio and Carol P. Harvey
43. Changing Consumer Markets: The Business Case for Diversity
–M. June Allard
44. The Bar Exam
–M. June Allard
45. The UBS Diversity Case
–Arlene O. Dewitt
SECTION VI: MANAGING ORGANIZATIONAL CHANGE AND DIVERSITY
46. Leadership, Employee Resource Groups, and Social Responsibility: What Organizations Can Do to Manage Diversity
–Carol P. Harvey
47. Work-Life Balance Issues: Changing When and How the Work Gets Done
–Carol P. Harvey
48. Diversity Training: Ideological Frameworks and Social Justice Implications
–Patti DeRosa
49. The Diversity Awards: What Do They Mean?
–M. June Allard
50. Evaluating Diversity Management: Conducting a Diversity Audit
–Carol P. Harvey
51. The U.S. Air Force Academy Case
–Egidio A. Diodati

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Understanding and Managing Diversity

Understanding and Managing Diversity

0132553112

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