9780132342711

KEY BENEFIT: This text allows students to apply what theyrs"ve learned to real company challenges and best practices by offering a multitude of problems in the text and integrated case studies on video. KEY TOPICS: Its coverage includes an extensive amount of service applications and firms to give students an in-depth look at operations in the real world. MARKET: For general business students interested in operations management and gaining the fundamental working knowledge of a firm.

Introduction
Operations and Productivity
Operations Strategy in a Global Environment
Project Management
Forecasting
Designing Operations
Design of Goods and Services
Managing Quality
Statistical Process Control
Process Strategy
Capacity Planning
Location Strategies
Layout Strategy
Human Resources and Job Design
Work Measurement
Managing Operations
Supply-Chain Management
E-Commerce and Operations Management
Inventory Management
Aggregate Planning
Material Requirements Planning (MRP) and ERP
Short-Term Scheduling
Just-in-Time and Lean Production Systems
Maintenance and Reliability
Quantitative Modules
Decision-Making Tools
Linear Programming
Transportation Models
Waiting-Line Models
Learning Curves
Simulation
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Operations Management, 9/E

Operations Management, 9/E

0132342715

Summary

Table of Contents

Supplemental Materials