Rent 9780131790476 | Developing Management Skills | Whetten & Cameron @knetbooks.com

Summary Table of Contents

This guide to effective managerial behavior is the only one available on the market that teaches students what they need to know to perform well as managers, synthesizes a large body of scholarly research related to each skill topic, and uses a proven learning methodology to help students actually develop and improve management skills. Emphasizing the basic human skills that lie at the heart of effective management, it combines academic knowledge with real world practicality, the key to the book' s proven durability.

Preface	p. xi
Introduction	p. 1
The Critical Role of Management Skills	p. 1
The Importance of Competent Managers	p. 4
The Skills of Effective Managers	p. 5
Essential Management Skills	p. 7
What Are Management Skills?	p. 8
Improving Management Skills	p. 10
An Approach to Skill Development	p. 11
Leadership and ... MOREManagement	p. 15
Contents of the Book	p. 17
Organization of the Book	p. 19
Practice and Application	p. 20
Diversity and Individual Differences	p. 21
Summary	p. 22
Diagnostic Survey and Exercises	p. 23
Personal Assessment of Management Skills (PAMS)	p. 23
What Does It Take to Be an Effective Manager?	p. 27
SSS Software In-Basket Exercise	p. 28
Personal Skills	p. 40
Developing Self-Awareness	p. 41
Skill Assessment	p. 42
Diagnostic Surveys for Self-Awareness	p. 42
Self-Awareness Assessment	p. 42
The Defining Issues Test	p. 43
The Learning Style Inventory	p. 46
Locus of Control Scale	p. 48
Tolerance of Ambiguity Scale	p. 50
Fundamental Interpersonal Relations Orientation-Behavior (FIRO-B)	p. 51
Skill Learning	p. 54
Key Dimensions of Self-Awareness	p. 54
The Enigma of Self-Awareness	p. 55
Understanding and Appreciating Individual Differences	p. 57
Important Areas of Self-Awareness	p. 58
Summary	p. 79
Behavioral Guidelines	p. 80
Skill Analysis	p. 82
Cases Involving Self-Awareness	p. 82
Communist Prison Camp	p. 82
Decision Dilemmas	p. 83
Skill Practice	p. 86
Exercises for Improving Self-Awareness Through Self-Disclosure	p. 86
Through the Looking Glass	p. 86
Diagnosing Managerial Characteristics	p. 87
Exercise for Identifying Aspects of Personal Culture: A Learning Plan and Autobiography	p. 89
Skill Application	p. 92
Activities for Improving Self-Awareness Skills	p. 92
Suggested Assignments	p. 92
Application Plan and Evaluation	p. 93
Managing Personal Stress	p. 95
Skill Assessment	p. 96
Diagnostic Surveys for Managing Stress	p. 96
Stress Management	p. 96
Time Management	p. 97
Type A Personality Inventory	p. 98
Social Readjustment Rating Scale	p. 100
Sources of Personal Stress	p. 101
Skill Learning	p. 102
Improving the Management of Stress and Time	p. 102
Major Elements of Stress	p. 103
Managing Stress	p. 107
Eliminating Stressors	p. 110
Developing Resiliency	p. 124
Temporary Stress-Reduction Techniques	p. 134
Summary	p. 135
Behavioral Guidelines	p. 135
Skill Analysis	p. 137
Cases Involving Stress Management	p. 137
The Turn of the Tide	p. 137
The Case of the Missing Time	p. 140
Skill Practice	p. 145
Exercises for Long-Term and Short-Term Stress Management	p. 145
The Small-Wins Strategy	p. 145
Life-Balance Analysis	p. 146
Deep Relaxation	p. 148
Monitoring and Managing Time	p. 149
Skill Application	p. 151
Activities for Improving Stress Management Skills	p. 151
Suggested Assignments	p. 151
Application Plan and Evaluation	p. 152
Solving Problems Analytically and Creatively	p. 153
Skill Assessment	p. 154
Diagnostic Surveys for Creative Problem Solving	p. 154
Problem Solving, Creativity, and Innovation	p. 154
How Creative Are You? (Revised)	p. 155
Innovative Attitude Scale	p. 158
Skill Learning	p. 160
Problem Solving, Creativity, and Innovation	p. 160
Conceptual Blocks	p. 167
Conceptual Blockbusting	p. 177
International Caveats	p. 185
Hints for Applying Problem-Solving Techniques	p. 186
Fostering Innovation	p. 187
Summary	p. 190
Behavioral Guidelines	p. 191
Skill Analysis	p. 192
Cases Involving Problem Solving	p. 192
Admiral Kimmel's Failure at Pearl Harbor	p. 192
Innovation and Apple	p. 194
Skill Practice	p. 197
Exercises for Applying Conceptual Blockbusting	p. 197
Individual Assignment-Analytical Problem Solving	p. 197
Team Assignment-Creative Problem Solving	p. 198
Moving Up in the Rankings	p. 199
Keith Dunn and McGuffey's Restaurant	p. 200
Skill Application	p. 204
Activities for Solving Problems Creatively	p. 204
Suggested Assignments	p. 204
Application Plan and Evaluation	p. 205
Interpersonal Skills	p. 206
Coaching, Counseling, and Supportive Communication	p. 207
Skill Assessment	p. 208
Diagnostic Surveys for Supportive Communication	p. 208
Communicating Supportively	p. 208
Communication Styles	p. 209
Skill Learning	p. 212
The Importance of Effective Communication	p. 212
What Is Supportive Communication?	p. 215
Coaching and Counseling	p. 217
Principles of Supportive Communication	p. 219
The Personal Management Interview	p. 232
International Caveats	p. 235
Summary	p. 235
Behavioral Guidelines	p. 236
Skill Analysis	p. 237
Cases Involving Coaching and Counseling	p. 237
Find Somebody Else	p. 237
Rejected Plans	p. 238
Skill Practice	p. 241
Exercises for Diagnosing Communication Problems and Fostering Understanding	p. 241
United Chemical Company	p. 241
Byron vs. Thomas	p. 243
Skill Application	p. 245
Activities for Communicating Supportively	p. 245
Suggested Assignments	p. 245
Application Plan and Evaluation	p. 245
Gaining Power and Influence	p. 247
Skill Assessment	p. 248
Diagnostic Surveys for Gaining Power and Influence	p. 248
Gaining Power and Influence	p. 248
Using Influence Strategies	p. 249
Skill Learning	p. 251
Building a Strong Power Base and Using Influence Wisely	p. 251
A Balanced View of Power	p. 251
Strategies for Gaining Organizational Power	p. 254
Transforming Power into Influence	p. 266
The Pros and Cons of Each Strategy	p. 268
Summary	p. 274
Behavioral Guidelines	p. 275
Skill Analysis	p. 277
Case Involving Power and Influence	p. 277
Dr. Brilliant vs. the Devil of Ambition	p. 277
Skill Practice	p. 287
Exercise for Gaining Power	p. 287
Repairing Power Failures in Management Circuits	p. 287
Exercise for Using Influence Effectively	p. 288
Ann Lyman's Proposal	p. 289
Exercises for Neutralizing Unwanted Influence Attempts	p. 289
Cindy's Fast Foods	p. 290
9:00 to 7:30	p. 291
Skill Application	p. 293
Activities for Gaining Power and Influence	p. 293
Suggested Assignments	p. 293
Application Plan and Evaluation	p. 294
Motivating Others	p. 295
Skill Assessment	p. 296
Diagnostic Surveys for Motivating Others	p. 296
Diagnosing Poor Performance and Enhancing Motivation	p. 296
Work Performance Assessment	p. 297
Skill Learning	p. 299
Increasing Motivation and Performance	p. 299
Diagnosing Work Performance Problems	p. 299
Enhancing Individuals' Abilities	p. 301
Fostering a Motivating Work Environment	p. 303
Elements of an Effective Motivation Program	p. 304
Summary	p. 323
Behavioral Guidelines	p. 324
Skill Analysis	p. 326
Case Involving Motivation Problems	p. 326
Electro Logic	p. 326
Skill Practice	p. 333
Exercises for Diagnosing Work Performance Problems	p. 333
Joe Chaney	p. 335
Work Performance Assessment	p. 336
Exercise for Reshaping Unacceptable Behaviors	p. 336
Shaheen Matombo	p. 336
Skill Application	p. 339
Activities for Motivating Others	p. 339
Suggested Assignments	p. 339
Application Plan and Evaluation	p. 340
Managing Conflict	p. 341
Skill Assessment	p. 342
Diagnostic Surveys for Managing Conflict	p. 342
Managing Interpersonal Conflict	p. 342
Strategies for Handling Conflict	p. 343
Skill Larning	p. 345
Interpersonal Conflict Management	p. 345
Diagnosing the Type of Interpersonal Conflict	p. 347
Selecting the Appropriate Conflict Management Approach	p. 352
Resolving Interpersonal Confrontations Using the Collaborative Approach	p. 359
Summary	p. 371
Behavioral Guidelines	p. 372
Skill Analysis	p. 374
Case Involving Interpersonal Conflict	p. 374
Educational Pension Investments	p. 374
Skill Practice	p. 379
Exercise for Diagnosing Sources of Conflict	p. 379
SSS Software Management Problems	p. 379
Exercises for Selecting an Appropriate Conflict Management Strategy	p. 379
Bradley's Barn	p. 379
Avocado Computers	p. 380
Phelps, Inc.	p. 380
Exercises for Resolving Interpersonal Disputes	p. 381
Frieda Mae Jones	p. 381
Can Larry Fit In?	p. 385
Meeting at Hartford Manufacturing Company	p. 386
Skill Application	p. 393
Activities for Improving Managing Conflict Skills	p. 393
Suggested Assignments	p. 393
Application Plan and Evaluation	p. 394
Group Skills	p. 396
Empowering and Delegating	p. 397
Skill Assessment	p. 398
Diagnostic Surveys for Empowering and Delegating	p. 398
Effective Empowerment and Delegation	p. 398
Personal Empowerment Assessment	p. 399
Skill Learning	p. 401
Empowering and Delegating	p. 401
A Management Dilemma Involving Empowerment	p. 402
The Meaning of Empowerment	p. 403
Historical Roots of Empowerment	p. 404
Inhibitors to Empowerment	p. 405
Dimensions of Empowerment	p. 406
How to Develop Empowerment	p. 409
Delegating Work	p. 419
International Caveats	p. 428
Summary	p. 428
Behavioral Guidelines	p. 429
Skill Analysis	p. 432
Cases Involving Empowerment and Delegation	p. 432
Minding the Store	p. 432
Changing the Portfolio	p. 433
Skill Practice	p. 434
Exercises for Empowerment and Delegation	p. 434
Executive Development Associates	p. 434
Personal Empowerment Planning	p. 438
Deciding to Delegate	p. 439
Skill Application	p. 441
Activities for Empowerment and Delegation	p. 441
Suggested Assignments	p. 441
Application Plan and Evaluation	p. 441
Building Effective Teams and Teamwork	p. 443
Skill Assessment	p. 444
Diagnostic Surveys for Building Effective Teams	p. 444
Team Development Behaviors	p. 444
Diagnosing the Need for Team Building	p. 445
Skill Learning	p. 447
Developing Teams and Teamwork	p. 447
The Advantage of Teams	p. 448
Leading Teams	p. 451
Team Membership	p. 456
Team Development	p. 461
Summary	p. 471
Behavioral Guidelines	p. 472
Skill Analysis	p. 474
Cases Involving Building Effective Teams	p. 474
The Tallahassee Democrat's ELITE Team	p. 474
The Cash Register Incident	p. 476
Skill Practice	p. 478
Exercises in Building Effective Teams	p. 478
Team Diagnosis and Team Development Exercise	p. 478
Winning the War on Talent	p. 479
Skill Application	p. 483
Activities for Building Effective Teams	p. 483
Suggested Assignments	p. 483
Application Plan and Evaluation	p. 483
Leading Positive Change	p. 485
Skill Assessment	p. 486
Diagnostic Surveys for Leading Positive Change	p. 486
Leading Positive Change	p. 486
Strongest-Self Feedback Exercise	p. 487
Machiavellianism Scale-MACH IV	p. 488
Skill Learning	p. 490
Leading Positive Change	p. 490
Ubiquitous and Escalating Change	p. 491
The Need for Frameworks	p. 491
Tendencies Toward Stability	p. 492
A Framework for Leading Positive Change	p. 494
Summary	p. 513
Behavioral Guidelines	p. 513
Skill Analysis	p. 516
Case Involving Leading Positive Change	p. 516
Corporate Vision Statements	p. 516
Lee Iacocca's Transformation of Chrysler	p. 521
Skill Practice	p. 529
Exercises in Leading Positive Change	p. 529
Strongest-Self Portrait	p. 529
Positive Organizational Diagnosis	p. 530
A Positive Change Agenda	p. 531
Skill Application	p. 532
Activities for Leading Positive Change	p. 532
Suggested Assignments	p. 532
Application Plan And Evaluation	p. 533
Specific Communication Skills	p. 534
Making Oral and Written Presentations	p. 535
Skill Learning	p. 536
Making Oral and Written Presentations	p. 536
Essential Elements of Effective Presentations	p. 537
Summary and Behavioral Guidelines	p. 551
Skill Practice	p. 553
Exercises for Making Effective Oral and Written Presentations	p. 553
Speaking as a Leader	p. 553
Quality Circles at Battle Creek Foods	p. 554
Conducting Interviews	p. 561
Skill Learning	p. 562
Planning and Conducting Interviews	p. 562
Specific Types of Organizational Interviews	p. 571
Summary and Behavioral Guidelines	p. 574
Skill Practice	p. 576
Exercises for Conducting Special-Purpose Interviews	p. 576
Evaluating the New Employee-Orientation Program	p. 576
Performance-Appraisal Interview with Chris Jakobsen	p. 578
Employment-Selection Interview at Smith Farley Insurance	p. 580
Conducting Meetings	p. 583
Skill Learning	p. 584
Conducting Effective Meetings: A Short Guide for Meeting Managers and Meeting Participants	p. 584
The Five Ps of Effective Meetings	p. 584
Suggestions for Group Members	p. 589
Summary and Behavioral Guidelines	p. 590
Skill Practice	p. 592
Exercises for Conducting Meetings	p. 592
Preparing and Conducting a Team Meeting at SSS Software	p. 592
Role Diagnosis	p. 593
Meeting Evaluation Worksheet	p. 594
Scoring Keys and Supplemental Materials	p. 596
Glossary	p. 647
References	p. 656
Name Index	p. 677
Subject Index	p. 682
Combined Index	p. 688
Table of Contents provided by Ingram. All Rights Reserved.

RENT TEXTBOOKS

Developing Management Skills

Why Rent from Knetbooks?

Top 5 reasons to order all your textbooks from Knetbooks:

Related Products