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1. The Professional Server
2. Professional Appearance
3. Table Settings, Napkin Presentations, and Table Service
4. Serving Food and Beverages
5. Service Readiness
6. Wine and Beverage Service
7. Guest Communication
8. The Technology o... MORE
9. The Host
10. Banquets, Catering, and Buffet Service
Appendix A: Common Menu Terms
Appendix B: Wine Terminology: General, Sight, Smell, and Taste
Appendix C: Spirit Brands and Related Cocktails
Appendix D: Ales, Lagers, and Non-Alcoholic Beers