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Fundamentals of Management : Essential Concepts and Applications

by: Robbins, Stephen P.; DeCenzo, David A.

Fundamentals of Management : Essential Concepts and Applications

by: Robbins, Stephen P.; DeCenzo, David A.

ISBN 13:
9780131487369
ISBN 10:
0131487361
Edition: 5th
Format: Paperback
Copyright: 01/01/2005
Publisher: Pearson College Div
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Summary

Principles of Management courses that requires a brief and/or skillsfocused text.Robbins/DeCenzo is the best-selling brief paperback text that gives students more depth and breadth of practical tools to practice their management skills (Management Workshop) than any other textbook.

Preface

xxi

PART I: INTRODUCTION

(27)

Managers and Management

(27)

Who Are Managers and Where Do They Work?

(3)

What Three Common Characteristics Do All Organizations Share?

(1)

How Are Managers Different from Operative Employees?

(1)

What Titles Do Managers Have in Organizations?

(2)

What Is Management and What Do Managers Do?

(9)

How Do We Define Management?

(1)

What Are the Management Processes?

(2)

What Are Management Roles?

(1)

Is the Manager's Job Universal?

(5)

What Skills and Competencies Do Successful Managers Possess?

(1)

How Much Importance Does the Marketplace Put on Managers?

(2)

Why Study Management?

(2)

How Does Management Relate to Other Disciplines?

What Can Students of Management Gain from Humanities and Social Science Courses?

(1)

A Concluding Remark

Ethical Dilemma in Management: Are U.S. Executives Overpaid?

(1)

Understanding Yourself: The Self-Assessment Library (S.A.L.): 47. How Motivated Am I to Manage?

(3)

Review, Comprehension, Application

(4)

Chapter Summary

(1)

Companion Web Site

(1)

Reading for Comprehension

(1)

Linking Concepts to Practice

(1)

Video Case Application: Doing Business Privately: Amy's Ice Cream

(2)

Crossword Comprehension

(1)

Management Workshop

(3)

Team Skill-Building Exercise: A New Beginning

(1)

Understanding Yourself

(1)

Developing Your Mentoring Skill: Guidelines for Mentoring Others

(1)

Developing Your Diagnostic Skills: You're Fired!

(1)

Enhancing Your Communication Skills

(1)

Introduction to Managing Diversity from Diverse Perspectives

(1)

History Module: The Historical Roots of Contemporary Management Practices

(57)

The Pre-Modern Era

(1)

What Was Adam Smith's Contribution to the Field of Management?

(1)

How Did the Industrial Revolution Influence Management Practices?

(1)

Classical Contributions

(5)

What Contributions Did Frederick Taylor Make?

(1)

Who Were the Other Major Contributors to Scientific Management?

(2)

Why Did Scientific Management Receive So Much Attention?

(1)

What Did Henri Fayol and Max Weber Contribute to Management Theory?

(1)

How Do We See Some Classical Writings Applied Today?

(2)

Human Resources Approach

(4)

Who Were Some Early Advocates of the Human Resources Approach?

(4)

The Quantitative Approach

(1)

Analysis: How Social Events Shape Management Approaches

(1)

What Stimulated the Classical Approach?

(1)

What Stimulated the Human Resources Approach?

(1)

What Stimulated the Quantitative Approaches?

(1)

Building on History: Studying Management Today

What Is the Process Approach?

(1)

How Can a Systems Approach Integrate Management Concepts?

(1)

What Is a Contingency Approach to the Study of Management?

Details on a Management Classic: Frederick Taylor

(14)

Crossword Comprehension

(1)

The Management Environment

(40)

The Changing Economy

(2)

A Global Marketplace

(6)

How Does Globalization Affect Organizations?

(1)

What Effect Does Globalization Have on Managers?

(3)

Emphasis on Technology

(4)

How Does an Organization Benefit from Information Technology?

(1)

What Is an E-Organization?

(2)

In What Ways Does Technology Alter a Manager's Job?

(1)

What Does Society Expect from Organizations and Managers?

(4)

How Can Organizations Demonstrate Socially Responsible Actions?

(1)

How Do Managers Become More Socially Responsible?

(2)

What Is Entrepreneurship?

(2)

Is There an Entrepreneurial Process?

(1)

What Do Entrepreneurs Do?

(1)

Can Large Organizations Have Entrepreneurs?

(1)

What Will the Workforce of 2010 Look Like?

(2)

What Does the Workforce Look Like Today?

(1)

How Does Diversity Affect Organizations?

(1)

How Can Organizations Help Employees Balance Work/Life Concepts?

(1)

Is Labor in Short Supply?

(4)

Why Do Organizations Lay Off Workers?

(2)

Is There a Pending Labor Shortage in the United States?

(1)

How Do Organizations Make the Customer King?

(5)

Can Organizations Improve Customer Service?

(3)

How Have Organizations Shown an Increased Concern with Quality?

(1)

When Must Managers Think in Terms of Quantum Changes Rather Than Continuous Improvement?

(1)

Some Concluding Remarks

Understanding Yourself: The Self-Assessment Library (S.A.L.): 9. What Are My Attitudes Toward Workplace Diversity?

(2)

Ethical Dilemma in Management: The Contingent Workforce

(9)

Review, Comprehension, Application

(4)

Chapter Summary

(1)

Companion Web Site

(1)

Reading for Comprehension

(1)

Linking Concepts to Practice

(1)

Video Case Application: Conducting Business Ethically and Responsibly: Patagonia

(1)

Crossword Comprehension

(1)

Management Workshop

(3)

Team Skill-Building Exercise: Understanding Cultural Differences

(1)

Understanding Yourself

(1)

Developing Your Ethics Skill: Guidelines for Acting Ethically

(1)

Developing Your Diagnostic Skills: Baxter Balances Work and Life

(1)

Enhancing Your Communication Skills

(1)

Diversity Perspectives: Culture

(1)

Ehancing Your Skill in Ethical Decision Making

(1)

PART II: PLANNING

(61)

Foundations of Planning

(32)

Planning Defined

(1)

Planning in Uncertain Environments

(4)

Why Should Managers Formally Plan?

(1)

What Are Some Criticisms of Formal Planning?

(2)

The Bottom Line: Does Planning Improve Organizational Performance?

(1)

Types of Plans

(2)

How Do Strategic and Tactical Planning Differ?

(1)

In What Time Frame Do Plans Exist?

(1)

What Is the Difference Between Specific and Directional Plans?

(1)

How Do Single-Use and Standing Plans Differ?

(1)

Management by Objectives

(4)

What Is MBO?

(2)

What Are the Common Elements in an MBO Program?

(1)

Does MBO Work?

(1)

How Do You Set Employee Objectives?

(1)

Is There a Downside to Setting Objectives?

(1)

The Importance of Organizational Strategy

(1)

A Strategic Framework: Choosing a Niche

(7)

How Does the Strategic Management Process Operate?

(2)

What Are the Primary Steps in the Strategic Management Process?

101

(1)

What Is SWOT Analysis?

102

(1)

How Do You Formulate Strategies?

103

(3)

What Happens After Strategies Are Formulated?

106

(1)

Quality as a Strategic Weapon

106

(3)

How Can Benchmarking Help Promote Quality?

106

(1)

What Is the ISO 9000 Series?

107

(1)

How Can Attaining Six Sigma Signify Quality?

108

(1)

Revisiting Entrepreneurship: How Does the Entrepreneur Identify A Competitive Advantage?

109

Identifying Environmental Opportunities and Competitive Advantage

109

Understanding Yourself: The Self-Assessment Library (S.A.L.): 25. How Good Am I at Personal Planning?

(4)

Details on a Management Classic: Locke and Goal-Setting Theory

(16)

Review, Comprehension, Application

111

(4)

Chapter Summary

111

(1)

Companion Web Site

112

(1)

Reading for Comprehension

112

(1)

Linking Concepts to Practice

113

(1)

Video Case Application: Whirlpool Puts a New Spin on Productivity and Quality

113

(1)

Crossword Comprehension

114

(1)

Management Workshop

115

(3)

Team Skill-Building Exercise: Your College's Mission

115

(1)

Understanding Yourself

115

(1)

Developing Your Business-Plan Skill: Writing a Business Plan

115

(1)

Developing Your Diagnostic and Analytical Skills: XXL No More!

116

(1)

Enhancing Your Communication Skills

117

(1)

Diversity Perspectives: Planning

117

(1)

Foundations of Decision Making

118

(29)

The Decision-Making Process

120

(1)

What Defines a Decision Problem?

120

(4)

What Is Relevant in the Decision-Making Process?

121

(1)

How Does the Decision Maker Weight the Criteria?

122

(2)

What Determines the Best Choice?

124

(1)

What Is Decision Implementation?

124

(1)

What Is the Last Step in the Decision Process?

124

(1)

Making Decisions: The Rational Model

124

(2)

Why Is Creativity Important in Decision Making?

125

(1)

What Is Creative Potential?

125

(1)

The Real World: Modifications of the Rational Model

126

(4)

What Is Bounded Rationality?

127

(1)

Are Common Errors Committed in the Decision-Making Process?

128

(2)

Decision Making: A Contingency Approach

130

(4)

How Do Problems Differ?

130

(1)

How Does a Manager Make Programmed Decisions?

130

(1)

In What Ways Do Nonprogrammed Decisions Differ from Programmed Decisions?

131

(1)

How Can You Integrate Problems, Types of Decisions, and Level in the Organization?

131

(2)

In What Ways Does Technology Assist Decision Making?

133

(1)

Decision-Making Styles

134

(1)

Making Decisions in Groups

135

(4)

What Are the Advantages of Group Decision Making?

136

(1)

What Are the Disadvantages of Group Decision Making?

136

(1)

When Are Groups Most Effective?

137

(1)

How Can You Improve Group Decision Making?

138

(1)

National Culture and Decision-Making Practices

139

Ethical Dilemma in Management: Stem Cell Research

132

(3)

Understanding Yourself: The Self-Assessment Library (S.A.L.): 20. What's My Decision-Making Style?

135

(5)

Review, Comprehension, Application

140

(4)

Chapter Summary

140

(1)

Companion Web Site

141

(1)

Reading for Comprehension

141

(1)

Linking Concepts to Practice

141

(1)

Video Case Application: The Management Picture: Quick Takes Video 1

142

(1)

Crossword Comprehension

143

(1)

Management Workshop

144

(3)

Team Skill-Building Exercise: Individual Versus Group Decisions

144

(1)

Understanding Yourself

144

(1)

Developing Your Creativity Skill: Becoming Creative

145

(1)

Developing Your Diagnostic and Analytical Skills: Some Solutions Create More Problems

145

(1)

Enhancing Your Communication Skills

146

(1)

Diversity Perspectives: Decisions

146

(1)

Enhancing Your Skill in Ethical Decision Making

146

(1)

Quantitative Module: Quantitative Decision-Making Aids

147

(11)

Payoff Matrices

147

(1)

Decision Trees

148

(1)

Break-Even Analysis

149

(2)

Ratio Analysis

151

(1)

Linear Programming

152

(2)

Queuing Theory

154

(1)

Economic Order Quantity Model

155

(3)

PART III: ORGANIZING

158

(66)

Basic Organization Designs

158

(32)

The Elements of Structure

160

(11)

What Is Work Specialization?

161

(1)

What Is the Chain of Command?

162

(1)

What Is the Span of Control?

163

(1)

What Are Authority and Responsibility?

163

(5)

How Do Centralization and Decentralization Differ?

168

(1)

Can You Identify the Five Ways to Departmentalize?

169

(2)

Contingency Variables Affecting Structure

171

(3)

How Is a Mechanistic Organization Different from an Organic Organization?

171

(1)

How Does Strategy Affect Structure?

172

(1)

How Does Size Affect Structure?

173

(1)

How Does Technology Affect Structure?

174

(1)

How Does Environment Affect Structure?

174

(1)

Organization Design Applications

174

(5)

What Is a Simple Structure?

174

(1)

What Do We Mean by a Bureaucracy?

175

(2)

Can an Organization Design Capture the Advantages of Bureaucracies While Eliminating Their Disadvantages?

177

(1)

What Are Team-Based Structures?

178

(1)

Why Is There Movement Toward a Boundaryless Organization?

178

(1)

How Do You Create a Learning Organization?

179

(2)

Organization Culture

181

What Is an Organization Culture?

181

(1)

How Can Cultures Be Assessed?

181

(1)

Where Does an Organization's Culture Come From?

182

(1)

How Does Culture Influence Structure?

182

Details on a Management Classic: Stanley Milgram

164

(2)

Ethical Dilemma in Management: Obeying Orders

166

(5)

Understanding Yourself: The Self-Assessment Library (S.A.L.): 41. What Type of Organization Structure Do I Prefer?

171

(12)

Review, Comprehension, Application

183

(4)

Chapter Summary

183

(1)

Companion Web Site

184

(1)

Reading for Comprehension

184

(1)

Linking Concepts to Practice

184

(1)

Video Case Application: SAS Institute

185

(1)

Crossword Comprehension

186

(1)

Management Workshop

187

(3)

Team Skill-Building Exercise: How Is Your School Organized?

187

(1)

Understanding Yourself

187

(1)

Developing Your Power Base Skill: Building a Power Base

187

(1)

Developing Your Diagnostic and Analytical Skills: A Learning Organization at Svenska

188

(1)

Enhancing Your Communication Skills

189

(1)

Diversity Perspectives: Organization

189

(1)

Staffing and Human Resource Management

190

(34)

Managers and the Human Resource Management Process

192

(1)

The Legal Environment of HRM

192

(3)

What Are the Primary U.S. Laws Affecting HRM?

193

(2)

Does HRM Face the Same Laws Globally?

195

(1)

Employment Planning

195

(2)

How Does an Organization Conduct an Employee Assessment?

196

(1)

How Are Future Employee Needs Determined?

196

(1)

Recruitment and Selection

197

(7)

Where Does a Manager Recruit Candidates?

197

(1)

Is There a Basic Method of Selecting Job Candidates?

198

(2)

How Effective Are Tests and Interviews as Selection Devices?

200

(4)

Orientation, Training, and Development

204

(2)

How Do We Introduce New Hires to the Organization?

204

(1)

What Is Employee Training?

204

(2)

Performance Management

206

(4)

What Is a Performance Management System?

207

(2)

What Happens When Performance Falls Short?

209

(1)

Compensation and Benefits

210

(1)

How Are Pay Levels Determined?

210

(1)

Why Do Organizations Offer Employee Benefits?

211

(1)

Current Issues in Human Resource Management

211

How Can Workforce Diversity Be Managed?

211

(1)

What Is Sexual Harassment?

212

(2)

Can Unions and Management Cooperate?

214

(1)

Can Managers Prevent Workplace Violence?

215

(1)

How Do ``Survivors'' Respond to Layoffs?

216

Ethical Dilemma in Management: The Stress Interview

203

(6)

Understanding Yourself: The Self-Assessment Library (S.A.L.): 43. How Good Am I at Giving Performance Feedback?

209

(8)

Review, Comprehension, Application

217

(4)

Chapter Summary

217

(1)

Companion Web Site

218

(1)

Reading for Comprehension

218

(1)

Linking Concepts to Practice

218

(1)

Video Case Application: Managing the Human Side of Business: Caesars Entertainment, Inc.

219

(1)

Crossword Comprehension

220

(1)

Management Workshop

221

(3)

Team Skill-Building Exercise: Laying Off Workers

221

(1)

Understanding Yourself

221

(1)

Developing Your Interviewing Skill: Interviewing Job Applicants

222

(1)

Developing Your Diagnostic and Analytical Skills: The Benefits of Benefits

222

(1)

Enhancing Your Communication Skills

223

(1)

Diversity Perspectives: Staffing and Human Resource Management

223

(1)

Career Module: Building Your Career

224

(36)

Introduction

224

(1)

Making A Career Decision

224

(1)

Getting Into the Organization

225

(3)

Where Can I Find Jobs Advertised on the Internet?

225

(2)

How Do You Prepare Your Resume?

227

(1)

Are There Ways to Excel at an Interview?

227

(1)

What Are Some Suggestions for Developing A Successful Management Career?

228

(2)

What Are an Organization's Responsibilities for Career Development?

228

(1)

How Can You Enhance Your Career?

229

(1)

Managing Change, Stress, and Innovation

230

(30)

What Is Change?

232

(1)

Forces for Change

232

(2)

What External Forces Create a Need for Change?

233

(1)

What Internal Forces Create a Need for Change?

234

(1)

How Can a Manager Serve as a Change Agent?

234

(1)

Two Views of the Change Process

234

(3)

What Is the ``Calm Waters'' Metaphor?

235

(1)

How Does the ``White-Water Rapids'' Metaphor of Change Function?

235

(1)

Does Every Manager Face a World of Constant and Chaotic Change?

236

(1)

How Do Entrepreneurs Handle Change?

237

(1)

Organizational Change and Member Resistance

237

(3)

Why Do People Resist Change?

237

(2)

What Are Some Techniques for Reducing Resistance to Organizational Change?

239

(1)

Making Changes in the Organization

240

(4)

How Do Organizations Implement Planned Changes?

242

(1)

What Is Organization Development?

242

(1)

Are There Typical OD Techniques?

242

(2)

Stress: The Aftermath of Organizational Change

244

(5)

What Is Stress?

244

(1)

Are There Common Causes of Stress?

245

(2)

What Are the Symptoms of Stress?

247

(1)

How Can Stress Be Reduced?

247

(2)

Stimulating Innovation

249

How Are Creativity and Innovation Related?

249

(1)

What Is Involved in Innovation?

249

(1)

How Can a Manager Foster Innovation?

250

(1)

Why Do Entrepreneurs Value Innovation?

251

Details on a Management Classic: Coch and French: Resistance to Change

239

(2)

Understanding Yourself: The Self-Assessment Library (S.A.L.): 51. Am I Burned Out?

241

(2)

Ethical Dilemma in Management: The OD Intervention

243

(9)

Review, Comprehension, Application

252

(4)

Chapter Summary

252

(1)

Companion Web Site

253

(1)

Reading for Comprehension

253

(1)

Linking Concepts to Practice

253

(1)

Video Case Application: Stress

253

(2)

Crossword Comprehension

255

(1)

Management Workshop

256

(4)

Team Skill-Building Exercise: The Celestial Aerospace Company

256

(1)

Understanding Yourself

256

(1)

Developing Your Change-Management Skill

257

(1)

Developing Your Diagnostic and Analytical Skills: Changes in the Health Care Industry

257

(1)

Enhancing Your Communication Skills

258

(1)

Diversity Perspectives: Change

258

(1)

Enhancing Your Skill in Ethical Decision Making

259

(1)

PART IV: LEADING

260

(164)

Foundations of Individual and Group Behavior

260

(32)

Toward Explaining and Predicting Behavior

262

(5)

What Is the Focus of Organizational Behavior?

263

(1)

What Are the Goals of Organizational Behavior?

263

(1)

Do an Individual's Attitude and Behavior Need to Be Consistent?

264

(1)

What Is Cognitive Dissonance Theory?

264

(2)

How Can an Understanding of Attitudes Help Managers Be More Effective?

266

(1)

Personality

267

(8)

Can Personality Predict Behavior?

267

(2)

Can Personality Traits Predict Practical Work-Related Behaviors?

269

(2)

How Do We Match Personalities and Jobs?

271

(1)

How Can an Understanding of Personality Help Managers Be More Effective?

272

(1)

Do Personality Attributes Differ Across National Cultures?

273

(1)

Do Entrepreneurs Share Personality Characteristics?

273

(2)

Perception

275

(4)

What Influences Perception?

275

(1)

How Do Managers Judge Employees?

275

(2)

What Shortcuts Do Managers Use in Judging Others?

277

(2)

How Can an Understanding of Perceptions Help Managers Be More Effective?

279

(1)

Learning

279

(2)

What Is Operant Conditioning?

279

(1)

What Is Social Learning Theory?

280

(1)

How Can Managers Shape Behavior?

280

(1)

How Can an Understanding of Learning Help Managers Be More Effective?

281

(1)

Foundations of Group Behavior

281

What Is a Group?

281

(1)

What Are the Basic Concepts of Group Behavior?

282

Ethical Dilemma in Management: Must Attitudes and Behaviors Align?

265

(9)

Understanding Yourself: The Self-Assessment Library (S.A.L.): 1. What's My Basic Personality?

274

(10)

Details on a Management Classic: Solomon Asch and Group Conformity

284

(2)

Review, Comprehension, Application

286

(4)

Chapter Summary

286

(1)

Companion Web Site

287

(1)

Reading for Comprehension

287

(1)

Linking Concepts to Practice

287

(1)

Video Case Application: Self-Awareness

288

(1)

Crossword Comprehension

289

(1)

Management Workshop

290

(2)

Team Skill-Building Exercise: The Salary Request

290

(1)

Understanding Yourself

290

(1)

Developing Your Skill at Shaping Behavior

290

(1)

Developing Your Diagnostic and Analytical Skills: Dimon Goes for the Gold

291

(1)

Enhancing Your Communication Skills

291

(1)

Diversity Perspectives: Foundations of Individual and Group Behavior

291

(1)

Understanding Work Teams

292

(26)

The Popularity of Teams

294

(3)

What Are the Stages of Team Development?

295

(1)

Aren't Work Groups and Work Teams the Same?

296

(1)

Types of Work Teams

297

(3)

What Is a Functional Team?

298

(1)

How Does a Problem-Solving Team Operate?

298

(1)

What Is a Self-Managed Work Team?

298

(1)

How Do Cross-Functional Teams Operate?

298

(1)

Are Virtual Teams a Reality in the Twenty-First Century?

299

(1)

Why Do Entrepreneurs Use Teams?

300

(1)

Characteristics of High-Performance Work Teams

300

(4)

Turning Individuals into Team Players

304

(5)

What Are the Management Challenges of Creating Team Players?

304

(1)

What Roles Do Team Members Play?

305

(1)

How Can a Manager Shape Team Behavior?

306

(1)

How Can a Manager Reinvigorate a Mature Team?

307

(2)

Contemporary Team Issues

309

Why Are Teams Central to Continuous Process Improvement Programs?

309

(1)

How Does Workforce Diversity Affect Teams?

309

Understanding Yourself: The Self-Assessment Library (S.A.L.): 34. How Good Am I at Building and Leading a Team?

303

(4)

Ethical Dilemma in Management: Does Everyone Have to Be a Team Player?

307

(3)

Review, Comprehension, Application

310

(4)

Chapter Summary

310

(1)

Companion Web Site

311

(1)

Reading for Comprehension

311

(1)

Linking Concepts to Practice

312

(1)

Video Case Application: Juicing Up the Organization: Nantucket Nectars

312

(1)

Crossword Comprehension

313

(1)

Management Workshop

314

(4)

Team Skill-Building Exercise: Building Effective Work Teams

314

(1)

Understanding Yourself

315

(1)

Developing Your Coaching Skill: Coaching Others

315

(1)

Developing Your Diagnostic and Analytical Skills: Team Ferrari

316

(1)

Enhancing Your Communication Skills

316

(1)

Diversity Perspectives: Road Teams

317

(1)

Motivating and Rewarding Employees

318

(34)

Motivation and Individual Needs

320

(1)

Early Theories of Motivation

321

(4)

What Is Maslow's Hierarchy of Needs Theory?

322

(1)

What Is McGregor's Theory X and Theory Y?

322

(2)

What Is Herzberg's Motivation-Hygiene Theory?

324

(1)

What Are the Similarities and Differences Among the Early Theories of Motivation?

325

(1)

Contemporary Theories of Motivation

325

(10)

What Is McClelland's Three-Needs Theory?

326

(1)

How Do Inputs and Outcomes Influence Motivation?

326

(3)

Does Job Design Influence Motivation?

329

(1)

Why Is Expectancy Theory Considered a Comprehensive Theory of Motivation?

330

(4)

How Can We Integrate the Contemporary Theories of Motivation?

334

(1)

Contemporary Issues in Motivation

335

What Is the Key to Motivating a Diverse Workforce?

335

(2)

Should Employees Be Paid for Performance or Time on the Job?

337

(1)

How Can Managers Motivate Minimum-Wage Employees?

338

(1)

What's Different in Motivating Professional and Technical Employees?

339

(1)

What Can Management Do to Improve Work--Life Balance?

340

(3)

What Do Entrepreneurs Do to Motivate Employees?

343

Understanding Yourself: The Self-Assessment Library (S.A.L.): 10. What Motivates Me?

321

(6)

Details on a Management Classic: David McClelland and the Three-Needs Theory

327

(6)

Ethical Dilemma in Management: Rewarding Appropriate Behavior

333

(12)

Review, Comprehension, Application

345

(3)

Chapter Summary

345

(1)

Companion Web Site

346

(1)

Reading for Comprehension

346

(1)

Linking Concepts to Practice

346

(1)

Video Case Application: Putting Motivation to Work in a Service Business: Ritz-Carlton

346

(1)

Crossword Comprehension

347

(1)

Management Workshop

348

(4)

Team Skill-Building Exercise: How Can You Motivate Others?

348

(1)

Understanding Yourself

348

(1)

Developing Your Skill at Motivating Employees: Maximizing Employee Effort

348

(1)

Developing Your Diagnostic and Analytical Skills: Motivation at Classic Hospitality

349

(1)

Enhancing Your Communication Skills

350

(1)

Diversity Perspectives: Motivating and Rewarding Employees

351

(1)

Leadership and Trust

352

(34)

Managers Versus Leaders

354

(1)

Trait Theories of Leadership

354

(1)

Behavioral Theories of Leadership

355

(4)

Are There Identifiable Leadership Behaviors?

356

(1)

Why Were the Ohio State Studies Important?

357

(1)

What Were the Leadership Dimensions of the University of Michigan Studies?

358

(1)

What Is the Managerial Grid?

358

(1)

What Did the Behavioral Theories Teach Us About Leadership?

359

(1)

Contingency Theories of Leadership

359

(9)

What Is the Fiedler Model?

361

(1)

How Does Path-Goal Theory Operate?

362

(3)

What Is the Leader-Participation Model?

365

(1)

How Does Situational Leadership ® Operate?

365

(3)

Emerging Approaches to Leadership

368

(3)

What Is Charismatic Leadership Theory?

368

(1)

What Is Visionary Leadership?

369

(1)

Are Entrepreneurs Visionary Leaders?

370

(1)

How Do Transactional Leaders Differ from Transformational Leaders?

371

(1)

Contemporary Leadership Issues

371

(5)

What Is Team Leadership?

372

(1)

Does National Culture Affect Leadership?

373

(1)

How Does Emotional Intelligence Affect Leadership?

374

(1)

Is Leadership Always Important?

375

(1)

Building Trust: The Essence of Leadership

376

What Is Trust?

376

(1)

Why Is Trust Critical to Leadership?

377

(1)

What Are the Three Types of Trust?

377

Understanding Yourself: The Self-Assessment Library (S.A.L.): 29. What's My Leadership Style?

360

(3)

Details on a Management Classic: The Fielder Contigency Model of Leadership

363

(9)

Ethical Dilemma in Management: Do Men and Women Lead Differently?

372

(7)

Review, Comprehension, Application

379

(5)

Chapter Summary

379

(1)

Companion Web Site

380

(1)

Reading for Comprehension

381

(1)

Linking Concepts to Practice

381

(1)

Video Case Application: Kinetics U.S.A.: A CEO Who Believes That People Come First

381

(2)

Crossword Comprehension

383

(1)

Management Workshop

384

(2)

Team Skill-Building Exercise: The Pre-Post Leadership Assessment

384

(1)

Understanding Yourself

384

(1)

Developing Your Trust-Building Skill

384

(1)

Developing Your Diagnostic and Analytical Skills: Reverse Mentoring at Grafik Marketing

385

(1)

Enhancing Your Communication Skills

385

(1)

Diversity Perspectives: Leadership

385

(1)

Communication and Interpersonal Skills

386

(38)

Understanding Communication

388

(9)

How Does the Communication Process Work?

388

(1)

Are Written Communications More Effective Than Verbal Ones?

389

(1)

Is the Grapevine an Effective Way to Communicate?

390

(1)

How Do Nonverbal Cues Affect Communications?

391

(1)

What Barriers Exist to Effective Communication?

392

(3)

How Can Managers Overcome Communication Barriers?

395

(2)

Communications and Information Technology

397

(5)

What Are the Networked Communication Capabilities?

399

(2)

How Do Wireless Capabilities Affect Communications?

401

(1)

How Does Knowledge Management Affect Communications?

401

(1)

Developing Interpersonal Skills

402

Why Are Active Listening Skills Important?

402

(1)

Why Are Feedback Skills Important?

403

(2)

What Are Empowerment Skills?

405

(3)

How Do You Manage Conflict?

408

(5)

What Are Negotiation Skills?

413

(1)

How Do Bargaining Strategies Differ?

413

(3)

What Is an Effective Presentation?

416

Ethical Dilemma in Management: Distorting Information Purposely

395

(3)

Understanding Yourself: The Self-Assessment Library (S.A.L.): 27. What's My Face-to-Face Communication Style?

398

(19)

Review, Comprehension, Application

417

(5)

Chapter Summary

417

(1)

Companion Web Site

418

(1)

Reading for Comprehension

419

(1)

Linking Concepts to Practice

419

(1)

Video Case Application: Communicating in the Global Marketplace

419

(2)

Crossword Comprehension

421

(1)

Management Workshop

422

(2)

Team Skill-Building Exercise: Active Listening

422

(1)

Understanding Yourself

422

(1)

Developing Your Active-Listening Skill

422

(1)

Developing Your Diagnostic and Analytical Skills: English-Only Rules

423

(1)

Enhancing Your Communication Skills

423

(1)

Diversity Perspectives: Communication and Interpersonal Skills

423

(1)

Enhancing Your Skill in Ethical Decision Making

423

(1)

PART V: CONTROLLING

424

(61)

Foundations of Control

424

(32)

What Is Control?

426

(1)

The Importance of Control

427

(6)

The Control Process

428

(1)

What Is Measuring?

429

(3)

What Managerial Action Can Be Taken?

432

(1)

Types of Control

433

(2)

What Is Feedforward Control?

434

(1)

When Is Concurrent Control Used?

434

(1)

Why Is Feedback Control So Popular?

435

(1)

Control Implications for Managers

435

(5)

What Are the Qualities of an Effective Control System?

436

(1)

What Factors Affect Control?

437

(1)

A Special Case of Control: Sarbanes-Oxley Act

438

(1)

Do Controls Need to Be Adjusted for Cultural Differences?

439

(1)

The Dysfunctional Side of Control

440

(1)

Contemporary Issues in Control

441

(3)

Is My Work Computer Really Mine?

441

(3)

Is Employee Theft on the Rise?

444

(1)

Entrepreneurs and Control

444

How Must the Entrepreneur Control for Growth?

444

(3)

How Does the Entrepreneur Manage Downturns?

447

(1)

How Does the Entrepreneur Exit the Venture?

447

Ethical Dilemma in Management: Invasion of Privacy?

442

(6)

Review, Comprehension, Application

448

(4)

Chapter Summary

448

(1)

Companion Web Site

449

(1)

Reading for Comprehension

449

(1)

Linking Concepts to Practice

449

(1)

Video Case Application: Accounting for Billions of Burgers: McDonald's

450

(1)

Crossword Comprehension

451

(1)

Management Workshop

452

(4)

Team Skill-Building Exercise: The Paper Plane Corporation

452

(1)

Understanding Yourself

452

(2)

Developing Your Performance Feedback Skill

454

(1)

Developing Your Diagnostic and Analytical Skills: A Control Concern at the FBI

454

(1)

Enhancing Your Communication Skills

455

(1)

Diversity Perspectives: Power Games

455

(1)

Operations Management

456

(29)

The Importance of Operations Management

458

(1)

How do Service and Manufacturing Firms Differ?

458

(3)

How Do We Improve Productivity?

459

(1)

What Strategic Role Does Operations Management Play?

460

(1)

Value Chain Management

461

(12)

What Is Value Chain Management?

461

(2)

What Are the Goals of Value Chain Management?

463

(1)

What Are the Value Chain Management Requirements?

463

(5)

What are the Benefits of Value Chain Management?

468

(1)

Are there Obstacles to Value Chain Management?

469

(1)

Contemporary Issues in Operations Management

470

(3)

Managing Projects

473

What Are Some Popular Scheduling Tools?

473

(2)

What Is a PERT Network Analysis?

475

Ethical Dilemma in Management: The Demanding Retailer

466

(12)

Review, Comprehension, Application

478

(4)

Chapter Summary

478

(1)

Companion Web Site

479

(1)

Reading for Comprehension

479

(1)

Linking Concepts to Practice

479

(1)

Video Case Application: Space Age Information Systems: Boeing Satellite Systems

479

(2)

Crossword Comprehension

481

(1)

Management Workshop

482

(3)

Team Skill-Building Exercise: Designing Your University

482

(1)

Developing Your Collaboration Skill

482

(1)

Developing Your Diagnostic and Analytical Skills: BudNEt

483

(1)

Enhancing Your Communication Skills

483

(1)

Diversity Perspectives: Operations Management

483

(1)

Enhancing Your Skill in Ethical Decision Making

484

(1)

Notes

485

(26)

Appendix A: The Self-Assessment Library (S.A.L.): Analysis and Interpretation

511

(5)

Appendix B: Crossword Comprehension Solutions

516

(5)

Illustration Credits

521

(2)

Name/Organization Index

523

(12)

Glindex (combined subject index and glossary)

535

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Fundamentals of Management : Essential Concepts and Applications

Fundamentals of Management : Essential Concepts and Applications

9780131487369

0131487361

Summary

Table of Contents

Supplemental Materials

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Amazon no longer offers textbook rentals. We do!

Fundamentals of Management : Essential Concepts and Applications

Fundamentals of Management : Essential Concepts and Applications

9780131487369

0131487361

Summary

Table of Contents

Supplemental Materials

Write a Review

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