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Check-In, Check-Out : Managing Hotel Operations
ISBN: 9780131126824 | 0131126822
Edition: 8thFormat: Hardcover
Publisher: Prentice Hall
Pub. Date: 1/1/2009
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For courses in Hotel Front Office Management. The leader in rooms management education and job-training for over two decades. This text provides exceptionally complete coverage of the hotel's front office and all of the support positions that make it workfrom the global reservation network, to legal concerns, sales and marketing techniques, management issues, room rate formulas, and control and oversight. The seventh edition of Check-In; Check-Out focuses on the broad view of lodging management and all that it entails. In a sequence that follows the flow of most guestsreservation, arrival, billing, departure, auditing and accountingthe book treats both the how (e.g., completing a reg. card) and the why (e.g., yield management) while keeping students abreast of the trends currently affecting the industry.
| The traditional hotel industry | p. 3 |
| The modern hotel industry | p. 33 |
| The structure of the hotel industry | p. 75 |
| Global reservations technologies | p. 129 |
| Individual and group reservations | p. 169 |
| Forecasting availability and overbooking | p. 211 |
| Managing guest service | p. 247 |
| The guest arrival, registration, and rooming | p. 291 |
| Role of the ro... MORE | p. 337 |
| Billing the guest folio | p. 385 |
| Cash transactions | p. 425 |
| Credit and the City Ledger | p. 469 |
| The night audit | p. 515 |
| Technology and the hotel industry | p. 551 |
| Table of Contents provided by Blackwell. All Rights Reserved. |
