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Public Personnel Management : Contexts and Strategies

by: Klingner, Donald E.; Nalbandian, John

Public Personnel Management : Contexts and Strategies

by: Klingner, Donald E.; Nalbandian, John

ISBN 13:
9780130993076
ISBN 10:
0130993077
Edition: 5th
Format: Paperback
Copyright: 01/01/2003
Publisher: Prentice Hall
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Summary

Reflecting contemporary political and managerialrealities, this book provides a comprehensive exploration of the values, conflicts, political processes, and management techniques which provide the context for personnel administration in the public sector. A five-part organization covers an introduction to the world of public personnel management, planning, acquisition, development, and sanctions. For human resources personnel--especially managers.

Preface

xiii

PART I: INTRODUCTION

The World of Public Personnel Management

(34)

Introduction

(1)

Public Personnel Management Functions

(1)

Public Jobs as Scarce Resources

(1)

The Four Traditional Values: Responsiveness, Efficiency, Individual Rights, and Social Equity

(1)

Anti-Government Values: Individual Accountability, Limited and Decentralized Government, and Community Responsibility

(1)

Personnel Systems

(4)

Conflict and Compromise among Alternative Personnel Systems

(1)

A Historical Analysis of Public Personnel Management in the United States

(5)

Public Personnel Management Values and Systems in the United States Today

(1)

Public Personnel Systems and Values in Developing Countries: Development and Democratization

(5)

Summary

(1)

Key Terms

(1)

Discussion Questions

(1)

Case Study 1: Values and Functions in Public Personnel Management

(1)

Case Study 2: Political Clearance for ``Buck'' Pleake

(1)

Notes

(12)

Doing Public HRM in the United States

(27)

Introduction

(1)

Public Employment in the United States: Myths and Realities

(2)

Shared Responsibility for Public Human Resource Management

(1)

How Public HRM Is Done under Different Personnel Systems

(5)

HR Structures and Relationships

(1)

HR Role Expectations

(3)

Key HR Roles: Technician, Professional, Educator, and Mediator

(3)

Building a Career in Public HRM

(6)

Summary

(1)

Key Terms

(1)

Discussion Questions

(1)

Case Study: Choosing a Municipal Personnel Director

(2)

Notes

(3)

PART II: PLANNING

Strategic Thinking about Human Resources Management

(22)

Introduction

(1)

The Assumptions of Traditional Civil Service Systems

(1)

Challenges to the Traditional Assumptions

(2)

Consequences of These Challenges for Human Resources Management

(2)

A Model of Human Resources Management

(3)

Three Approaches to Human Resources Management

(1)

An Integrated Approach to Human Resources Management

(1)

Strategic Human Resources Management

(5)

Summary

(1)

Key Terms

(1)

Discussion Questions

(1)

Exhibit A: ``Personnel Management: Part of the Problem or Part of the Solution?''

(1)

Exhibit B: Lewinsohn Memorandum

(1)

Exhibit C: Howze Shiplett Memorandum

(1)

Notes

(1)

Planning, Budgeting, Productivity, and Information Systems

(26)

The Critical Link: Why Budgeting and Financial Management are Essential to Public Personnel Management

(3)

Various Techniques for Forecasting Human Resource Needs

(3)

Uncertainty in Human Resource Planning and Downsizing

(3)

What is Productivity?

(2)

Human Resource Management Information Systems

(5)

Productivity and Privatization: What's a Manager to Do?

101

(1)

Enhancing the Role of Human Resources Management in Productivity Decisions

102

(2)

Summary

104

(1)

Key Terms

105

(1)

Discussion Questions

105

(1)

Case Study 1: A Day in the Life of a City Manager

105

(2)

Case Study 2: Privatization

107

(1)

Notes

108

(2)

Defining and Organizing Work

110

(21)

Introduction

110

(1)

Job Descriptions: Different Groups Have Different Objectives

111

(4)

Job Analysis and Job Descriptions under Alternative Public Personnel Systems

115

(2)

Traditional Job Descriptions Do Not Help Supervisors Manage Work

117

(3)

How to Improve Traditional Job Descriptions

120

(1)

Job Descriptions under Other Public Personnel Systems

121

(3)

Summary

124

(1)

Key Terms

124

(1)

Discussion Questions

124

(1)

Case Study: Who's Most Qualified to Be Minority Recruitment Director?

125

(6)

Rewarding Work: Pay and Benefits

131

(29)

Introduction

131

(1)

The Contemporary Pay and Benefits Environment

132

(1)

The Elements of a Total Compensation Package

133

(1)

Laws Affecting Compensation Policy and Practice

134

(1)

Alternative Ways of Setting Pay in Public Agencies

134

(6)

Pay-for-Performance

140

(3)

Issues Involved in Pay Disparity Based on Race and Gender

143

(1)

Setting Pay in Alternative Personnel Systems

144

(1)

Statutory Entitlement Benefits

145

(1)

Discretionary Benefits

146

(4)

Emergent Employee Benefit Issues

150

(3)

Pay, Benefits, and Conflict among Personnel Systems

153

(1)

Summary

153

(1)

Key Terms

154

(1)

Discussion Questions

154

(1)

Case Study: Reducing Unscheduled Absenteeism

155

(2)

Notes

157

(3)

PART III: ACQUISITION

The Saga of Social Equity: EEO, AA, and Workforce Diversity

160

(24)

EEO / AA Laws and Compliance Agencies

161

(2)

Voluntary and Involuntary Affirmative Action Compliance

163

(1)

Impact of Federal Courts on Public Agency EEO / AA Compliance

164

(3)

From Employment Preference to Contract ``Set-Asides''

167

(1)

From Affirmative Action to Workforce Diversity

168

(4)

Managing Diversity in Organizations

172

(3)

The Role of the HR Manager in Achieving Productivity and Fairness

175

(2)

Summary

177

(1)

Key Terms

178

(1)

Discussion Questions

178

(1)

Case Study 1: Equal Employment Opportunity or Affirmative Action?

179

(1)

Case Study 2: Social Equity vs. Employee Rights

180

(1)

Case Study 3: From AA to Workforce Diversification Programs

181

(1)

Notes

181

(3)

Recruitment, Selection, and Promotion

184

(29)

The Acquisition Function

185

(1)

Value Conflicts and the Acquisition Function

185

(2)

External Influences and Contemporary Challenges

187

(3)

Steps in the Staffing Process

190

(5)

Timely Hiring Practices

195

(1)

Recruitment and Selection Models

195

(7)

Test Validation and the Acquisition Function

202

(1)

Test Validation Methods

203

(1)

Americans with Disabilities Act (ADA)

204

(2)

Summary

206

(1)

Key Terms

206

(1)

Discussion Questions

206

(1)

Exercise: Driving Forces of Change in Recruitment and Selection

207

(1)

Case Study: Information Technology Recruitment

207

(3)

Notes

210

(3)

PART IV: DEVELOPMENT

Leadership and Employee Performance in Turbulent Times

213

(25)

Differences between Political and Administrative Viewpoints

214

(4)

Psychological Contracts

218

(2)

The Foundation Theories: Explaining Employee Performance with Equity and Expectancy Theories

220

(4)

Influences on Employees' Motivation to Perform

224

(3)

Influences on Employees' Ability to Perform

227

(1)

Organizing for Productivity

228

(4)

Summary

232

(1)

Key Terms

233

(1)

Discussion Questions

233

(1)

Case Study 1: Requiem for a Good Soldier

233

(2)

Case Study 2: Recruiting a Water Plant Technician

235

(1)

Exercise: Psychological Contracts

235

(1)

Notes

236

(2)

Training, Education, and Staff Development

238

(23)

Training as Part of Strategic Planning

239

(1)

Objectives of the Development Function: Training, Education, and Staff Development

240

(1)

Training, Education, and Staff Development as Strategic Human Resources Management---Current Issues and Methods

241

(1)

Building Organizational Capacity

241

(4)

Developing New Employees

245

(2)

Developing Current Employees

247

(2)

Three Roles for the Human Resource Development Specialist

249

(1)

Training Needs Assessment, Design, and Evaluation

250

(4)

Different Perspectives from Alternate Personnel Systems

254

(1)

Summary

255

(1)

Key Terms

255

(1)

Discussion Questions

255

(1)

Appendix: A Personal View of Diversity Training

256

(1)

Case Study 1: Develop a Diversity Training Program

257

(1)

Case Study 2: Training Vignettes

258

(1)

Case Study 3: ``How Should This Management Team Work Together?''

258

(1)

Notes

259

(2)

Performance Appraisal

261

(29)

Why Evaluate Performance?

262

(1)

Performance Appraisal and Alternative Personnel Systems

263

(1)

Contemporary Challenges to Performance Appraisal

264

(2)

Performance-Based and Person-Based Evaluation Criteria

266

(2)

Appraisal Methods

268

(11)

Who Should Evaluate Employee Performance?

279

(2)

Characteristics of an Effective Appraisal System

281

(2)

The Human Dynamics of the Appraisal Process

283

(3)

Performance Appraisal, the Sanctions Process, and Fairness

286

(1)

Summary

286

(1)

Key Terms

287

(1)

Discussion Questions

287

(1)

Case Study: Evaluating Appraisal Instruments

288

(1)

Notes

288

(2)

Safety and Health

290

(26)

The Legal Framework for Workplace Safety and Health

292

(4)

Improving Workplace Health and Safety

296

(2)

Workplace Violence

298

(4)

Tobacco, Alcohol, and Illegal Drugs

302

(3)

AIDS and Other Life-Threatening Diseases

305

(1)

Employee Wellness Programs

306

(2)

Balancing Organizational Effectiveness and Employee Rights

308

(1)

Summary

309

(1)

Key Terms

309

(1)

Discussion Questions

309

(1)

Case Study 1: Developing a Workplace AIDS Policy

310

(1)

Case Study 2: Workplace Violence: ``In Hindsight, We Could See It Coming''

310

(2)

Notes

312

(4)

PART V: SANCTIONS

Organizational Justice

316

(32)

The Sanction Function

317

(1)

Establishing and Maintaining Expectations

317

(2)

The Sanction Function in Alternate Personnel Systems

319

(1)

Protecting Employees' Constitutional Substantive Rights

320

(4)

Protecting Employees' Constitutional Procedural Rights

324

(7)

Ongoing Issues---Substantive and Procedural

331

(7)

Public Employee Liability

338

(2)

Summary

340

(1)

Key Terms

340

(1)

Discussion Questions

341

(1)

Case Study: Juan Hernandez vs. the County

342

(4)

Notes

346

(2)

Collective Bargaining

348

(27)

Collective Bargaining: History and Legal Basis

349

(4)

Collective Bargaining, Individual Rights, and the Constitution

353

(1)

Collective Bargaining Practices

354

(5)

Unfair Labor Practices

359

(1)

Pressures on Public-Sector Collective Bargaining

360

(2)

Moving from Private Privilege to Public Interest

362

(2)

Employer-Financed Employee Retirement and Health-Care Systems

364

(1)

Contract Administration Issues for Police and Firefighters

365

(1)

Emergent Issues

365

(3)

Summary

368

(1)

Key Terms

368

(1)

Discussion Questions

369

(1)

Case Study: Good Management or Bargaining in Bad Faith?

369

(3)

Notes

372

(3)

Index

375

Amazon no longer offers textbook rentals. We do!

Public Personnel Management : Contexts and Strategies

Public Personnel Management : Contexts and Strategies

9780130993076

0130993077

Summary

Table of Contents

Supplemental Materials

Excerpts

Write a Review

Amazon no longer offers textbook rentals. We do!

Public Personnel Management : Contexts and Strategies

Public Personnel Management : Contexts and Strategies

9780130993076

0130993077

Summary

Table of Contents

Supplemental Materials

Excerpts

Write a Review

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