
Because Knetbooks knows college students. Our rental program is designed to save you time and money. Whether you need a textbook for a semester, quarter or even a summer session, we have an option for you. Simply select a rental period, enter your information and your book will be on its way!
| Preface | xv | ||||
| PART 1 FOUNDATIONS OF BUSINESS COMMUNICATION | 1 | (88) | |||
| 2 | (32) | |||
| 34 | (26) | |||
| 60 | (29) | |||
| PART 2 THE WRITING PROCESS | 89 | (108) | |||
| 90 | (32) | |||
| 122 | (40) | |||
| 162 | (35) | |||
| PART 3 LETTERS, MEMOS, E-MAIL,AND OTHER BRIEF MESSAGES | 197 | (138) | |||
| 198 | (46) | |||
| 244 | (42) | |||
| 286 | (49) | |||
| PART 4 INFORMATION AND TECHNOLOGY | 335 | (102) | |||
| 336 | (30) | |||
| 366 | (32) | |||
| 398 | (39) | |||
| PART 5 REPORTS AND ORAL PRESENTATIONS | 437 | (150) | |||
| 438 | (30) | |||
| 468 | (42) | |||
| 510 | (50) | |||
| 560 | (27) | |||
| PART 6 EMPLOYMENT MESSAGES | 587 | (72) | |||
| 588 | (38) | |||
| 626 | (33) | |||
| PART 7 SPECIAL TOPICS IN BUSINESS COMMUNICATION | 659 | ||||
| 660 | (26) | |||
| 686 | ||||
| Appendix I: Fundamentals of Grammar and Usage | A-1 | (18) | |||
| Appendix II: Correction Symbols | A-19 | ||||
| References | R-1 | ||||
| Acknowledgments | AC-1 | ||||
| Organization/Company/Brand Index | I-1 | (3) | |||
| Subject Index | I-4 |