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ISBN: 9780130829160 | 0130829161
Edition: 6thFormat: Hardcover
Publisher: Prentice Hall
Pub. Date: 1/1/2000
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For courses in Hotel Front Office Management. The leader in rooms management education and job-training for over two decades. This text provides exceptionally complete coverage of the hotel's front office and all of the support positions that make it workfrom the global reservation network, to legal concerns, sales and marketing techniques, management issues, room rate formulas, and control and oversight. In a sequence that follows the flow of most guestsreservation, arrival, billing, departure, auditing and accountingthe book treats both the how (e.g., completing a reg. card) and the why (e.g., yield management) while keeping students abreast of the trends currently affecting the industry.
| Contents | vii | ||||
| xi | ||||
| Preface | xvii | ||||
| About the Authors | xxi | ||||
| PART I THE HOTEL INDUSTRY | 1 | ... MORE | |||
| 3 | (28) | |||
| 31 | (40) | |||
| 71 | (38) | |||
| PART II THE RESERVATIONS PROCESS | 109 | (90) | |||
| 111 | (28) | |||
| 139 | (32) | |||
| 171 | (28) | |||
| PART III GUEST SERVICE AND RATE STRUCTURES | 199 | (116) | |||
| 201 | (34) | |||
| 235 | (38) | |||
| 273 | (42) | |||
| PART IV THE HOTEL REVENUE CYCLE | 315 | (116) | |||
| 319 | (34) | |||
| 353 | (40) | |||
| 393 | (38) | |||
| PART V ROOMS MANAGEMENT TECHNOLOGY | 431 | (74) | |||
| 433 | (34) | |||
| 467 | (38) | |||
| Bibliography | 505 | (4) | |||
| Glossary | 509 | (12) | |||
| Index | 521 |
