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Management Information Systems

by: Laudon, Kenneth C.; Laudon, Jane P.

Management Information Systems

by: Laudon, Kenneth C.; Laudon, Jane P.

ISBN 13:
9780130330666
ISBN 10:
0130330663
Edition: 7th
Format: Hardcover
Copyright: 06/01/2001
Publisher: PRENTICE HALL
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Summary

For Junior/Senior/MBA-level course in Management Information Systems, Information Technology, and Information Systems, in departments of Business, Management, Computer Information Systems and Management Information Systems. With relevant coverage of today's Digital Firm that is fully integrated throughout the 7th edition of Management Information Systems, the authors clearly illustrate the impact of information technology on business through vivid examples, engaging and interactive exercises, and the most current information.

Part One Organizations, Management, and the Networked Enterprise

(137)

Managing the Digital Firm

(34)

Why Information Systems?

(10)

The Competitive Business Environment and the Emerging Digital Firm

(3)

What Is an Information System?

(1)

Window on Organizations: Cisco Systems: A Digital Firm in the Making

(3)

Window on Technology: UPS Competes Globally with Information Technology

(1)

A Business Perspective on Information Systems

(3)

Contemporary Approaches to Information Systems

(2)

Technical Approach

(1)

Behavioral Approach

(1)

Approach of This Text: Sociotechnical Systems

(1)

Toward the Digital Firm: The New Role of Information Systems in Organizations

(9)

The Widening Scope of Information Systems

(1)

The Network Revolution and the Internet

(2)

Window on Management: Yukon Netrepreneurs

(1)

New Options for Organizational Design: The Digital Firm and the Networked Enterprise

(3)

The Digital Firm: Electronic Commerce and Electronic Business

(2)

Learning to Use Information Systems: New Opportunities with Technology

(11)

The Challenge of Information Systems: Key Management Issues

(2)

Management Decision Problem: Planning a New Internet Business

(2)

Integrating Text with Technology: New Opportunities for Learning

(1)

Application Software Exercise: Web Browser and Spreadsheet Exercise: Investing in Electronic Retailing

(1)

Management Wrap-Up

(1)

Summary

(1)

Key Terms

(1)

Review Questions

(1)

Group Project

(1)

Tools for Interactive Learning

(1)

Case Study: Can GE Remake Itself as a Digital Firm?

(3)

Information Systems in the Enterprise

(30)

Key System Applications in the Organization

(8)

Different Kinds of Systems

(2)

Six Major Types of Systems

(5)

Relationship of Systems to One Another

(1)

Systems from a Functional Perspective

(4)

Sales and Marketing Systems

(1)

Manufacturing and Production Systems

(1)

Window on Management: How Southstream Seafoods Lands the Big Customers

(1)

Finance and Accounting Systems

(1)

Human Resources Systems

(1)

Integrating Functions and Business Processes: Enterprise Systems and Industrial Networks

(16)

Business Processes and Information Systems

(2)

Customer Relationship Management and Supply Chain Management

(2)

Enterprise Systems

(1)

Window on Organizations: Supply Chain Management Keeps Inventory Fresh at HP

(2)

Benefits and Challenges of Enterprise Systems

(1)

Management Decision Problem: Analyzing Enterprise Process Integration

(2)

Extended Enterprises and Industrial Networks

(1)

Application Software Exercise: Database Exercise: Tracking Reservations at Monroe's Midnight Inn

(1)

Management Wrap-Up

(1)

Summary

(1)

Key Terms

(1)

Review Questions

(1)

Group Project

(1)

Tools for Interactive Learning

(1)

Case Study: Owens-Corning's Enterprise System Struggle

(2)

Information Systems, Organizations, Management, and Strategy

(36)

Organizations and Information Systems

(6)

What Is an Organization?

(1)

Common Features of Organizations

(2)

Unique Features of Organizations

(2)

The Changing Role of Information Systems in Organizations

(5)

Information Technology Infrastructure and Information Technology Services

(1)

Window on Organizations: E-commerce, Japanese Style

(1)

How Information Systems Affect Organizations

(3)

The Internet and Organizations

(1)

Implications for the Design and Understanding of Information Systems

(1)

Managers, Decision Making, and Information Systems

(6)

The Role of Managers in Organizations

(2)

Managers and Decision Making

(4)

Implications for System Design

(1)

Information Systems and Business Strategy

(17)

What Is a Strategic Information System?

(1)

Business-level Strategy and the Value Chain Model

(2)

Window on Technology: NextCard Direct Markets with the Internet

(2)

Management Decision Problem: Analyzing Customer Acquisition Costs

(2)

Firm-level Strategy and Information Technology

(1)

Industry-level Strategy and Information Systems: Competitive Forces and Network Economics

(2)

Using Systems for Competitive Advantage: Management Issues

(1)

Application Software Exercise: Spreadsheet Exercise: Determining Monthly Loan Payments for Roberto's Place

(1)

Management Wrap-Up

(1)

Summary

(1)

Key Terms

(1)

Review Questions

(1)

Group Project

(1)

Tools for Interactive Learning

(1)

Case Study: Rand McNally Maps Out a Trip to a Digital Future

(3)

The Digital Firm: Electronic Commerce and Electronic Business

102

(36)

Electronic Commerce, Electronic Business, and the Emerging Digital Firm

104

(6)

Internet Technology and the Digital Firm

105

(1)

New Business Models and Value Propositions

106

(4)

Electronic Commerce

110

(12)

Categories of Electronic Commerce

110

(1)

Customer-Centered Retailing

111

(1)

Management Decision Problem: Measuring the Effectiveness of Web Advertising

112

(3)

Business-to-Business Electronic Commerce: New Efficiencies and Relationships

115

(4)

Electronic Commerce Payment Systems

119

(1)

Window on Organizations: Can Covisint Succeed as an Auto Industry Exchange?

119

(3)

Electronic Business and the Digital Firm

122

(7)

How Intranets Support Electronic Business

122

(1)

Intranets and Group Collaboration

123

(1)

Intranet Applications for Electronic Business

123

(3)

Window on Technology: Self-service Intranets for Human Resources

126

(1)

Coordination and Supply Chain Management

127

(2)

Management Challenges and Opportunities

129

(9)

Unproven Business Models

129

(1)

Business Process Change Requirements

129

(1)

Window on Management: Controlling Channel Conflict

130

(1)

Legal Issues

131

(1)

Security and Privacy

131

(1)

Application Software Exercise: Spreadsheet and Electronic Presentation Software Exercise: Analyzing Web Marketing Campaigns

132

(1)

Management Wrap-Up

132

(1)

Summary

133

(1)

Key Terms

134

(1)

Review Questions

134

(1)

Group Project

134

(1)

Tools for Interactive Learning

135

(1)

Case Study: Boo.com: Poster Child for Dot.com Failure?

135

(3)

Part I Project Analyzing Business Processes for an Enterprise System

138

(1)

Part Two Information Technology Infrastructure

139

(159)

Managing Hardware Assets

140

(30)

Computer Hardware and Information Technology Infrastructure

142

(6)

The Computer System

142

(1)

How Computers Represent Data

143

(1)

The CPU and Primary Storage

144

(2)

Microprocessors and Processing Power

146

(2)

Multiple Processors and Parallel Processing

148

(1)

Storage, Input, and Output Technology

148

(8)

Secondary Storage Technology

149

(2)

Input and Output Devices

151

(1)

Window on Management: Storage Service Providers: Data Storage Becomes a Utility

152

(2)

Interactive Multimedia

154

(2)

Categories of Computers and Computers Systems

156

(4)

Categories of Computers

156

(1)

Computer Networks and Client/Server Computing

157

(1)

Network Computers

158

(1)

Peer-to-Peer Computing

159

(1)

Managing Hardware Assets

160

(10)

Hardware Technology Requirements for Electronic Commerce and the Digital Firm

160

(1)

Window on Technology: Creating Virtual Massively Parallel Computers Via Peer-to-Peer Computing

160

(2)

Hardware Acquisition and the Total Cost of Ownership (TCO) of Technology Assets

162

(1)

Management Decision Problem: Hardware Capacity Planning for Electronic Commerce

162

(1)

Monitoring Technology Trends

163

(1)

Application Software Exercise: Spreadsheet Exercise: Identifying Hardware Requirements

164

(1)

Management Wrap-Up

164

(1)

Summary

165

(1)

Key Terms

166

(1)

Review Questions

166

(1)

Group Project

167

(1)

Tools for Interactive Learning

167

(1)

Case Study: Managing Technology Assets Pays Off for American Home Products

167

(3)

Managing Software Assets

170

(34)

What Is Software?

172

(1)

Software Programs

172

(1)

Major Types of Software

173

(1)

System Software

173

(7)

Functions of the Operating System

173

(1)

Multiprogramming, Virtual Storage, Time Sharing, and Multiprocessing

174

(2)

Language Translation and Utility Software

176

(1)

Graphical User Interfaces

176

(1)

PC Operating Systems

176

(3)

Window on Organizations: Why Linux?

179

(1)

Application Software

180

(9)

Programming Languages

180

(1)

Fourth-Generation Languages and PC Software Tools

181

(6)

Software for Enterprise Integration: Enterprise Software and Middleware

187

(2)

Contemporary Tools for Software Development

189

(5)

Object-oriented Programming

189

(2)

Java

191

(1)

Hypertext Markup Language (HTML) and XML

192

(1)

Window on Technology: Building Business Webs with XML

193

(1)

Managing Software Assets

194

(10)

Rent or Build Decisions: Using Application Service Providers

194

(1)

Software Maintenance

195

(1)

Selecting Software for the Organization

196

(1)

Management Decision Problem: Evaluating an Application Service Provider

196

(1)

Application Software Exercise: Web Page Development Tool Exercise: Developing a Web Page

197

(1)

Management Wrap-Up

198

(1)

Summary

199

(1)

Key Terms

200

(1)

Review Questions

200

(1)

Group Project

200

(1)

Tools for Interactive Learning

201

(1)

Case Study: Sunburst Hotels International Turns to an Application Service Provider

201

(3)

Managing Data Resources

204

(30)

Organizing Data in a Traditional File Environment

206

(3)

File Organization Terms and Concepts

207

(1)

Problems with the Traditional File Environment

208

(1)

The Database Approach to Data Management

209

(8)

Database Management Systems

209

(3)

Types of Databases

212

(3)

Querying Databases: Elements of SQL

215

(2)

Creating a Database Environment

217

(3)

Designing Databases

217

(1)

Distributing Databases

218

(1)

Management Requirements for Database Systems

219

(1)

Database Trends

220

(14)

Multidimensional Data Analysis

220

(1)

Data Warehouses and Datamining

220

(3)

Management Decision Problem: Creating Company-Wide Data Standards

223

(1)

Databases and the Web

224

(1)

Window on Organizations: Managing Customer Data for ABN AMRO Bank

224

(3)

Window on Technology: Linking Legacy Databases Through the Internet

227

(1)

Application Software Exercise: Database Exercise: Building a Relational Database at Sylvester's Bike Shop

228

(1)

Management Wrap-Up

228

(1)

Summary

229

(1)

Key Terms

229

(1)

Review Questions

230

(1)

Group Project

230

(1)

Tools for Interactive Learning

230

(1)

Case Study: Ford and Firestone's Tire Recall: The Costliest Information Gap in History

231

(3)

Telecommunications and Networks

234

(28)

The Telecommunications Revolution

236

(1)

The Marriage of Computers and Communications

236

(1)

The Information Superhighway

237

(1)

Components and Functions of a Telecommunications System

237

(8)

Telecommunications System Components

237

(1)

Functions of Telecommunications Systems

238

(1)

Types of Signals: Analog and Digital

238

(1)

Communications Channels

239

(4)

Window on Organizations: Safeway U.K. Automates Home Grocery Shopping

243

(1)

Communications Processors and Software

244

(1)

Communications Networks

245

(6)

Network Topologies

245

(1)

Private Branch Exchanges, Local Area Networks (LANs), and Wide Area Networks (WANs)

246

(1)

Window on Technology: Avis Fuels Efficiency with a Wireless LAN

247

(2)

Network Services and Broadband Technologies

249

(2)

Network Convergence

251

(1)

Electronic Commerce and Electronic Business Technologies

251

(11)

Management Decision Problem: Choosing an Internet Connection Service

251

(1)

Electronic Mail and Groupware

252

(1)

Voice Mail and Fax

252

(1)

Teleconferencing, Dataconferencing, and Videoconferencing

252

(1)

Digital Information Services and Distance Learning

253

(1)

Electronic Data Interchange

254

(2)

Application Software Exercise: Web Browser Exercise: Surfing for Information on the Web

256

(1)

Management Wrap-Up

256

(1)

Summary

257

(1)

Key Terms

258

(1)

Review Questions

258

(1)

Group Project

258

(1)

Tools for Interactive Learning

258

(1)

Case Study: Monitoring Employees on Networks: Unethical or Good Business?

259

(3)

The Internet and the New Information Technology Infrastructure

262

(36)

The New Information Technology (IT) Infrastructure for the Digital Firm

264

(3)

Enterprise Networking and Internetworking

264

(2)

Standards and Connectivity for Digital Integration

266

(1)

The Internet: Information Technology Infrastructure for the Digital Firm

267

(6)

What Is the Internet?

267

(1)

Internet Technology and Services

268

(4)

Next Generation Internet: Broadband and Internet2

272

(1)

The World Wide Web

273

(11)

Searching for Information on the Web

274

(2)

Intranets and Extranets

276

(1)

The Wireless Web

277

(2)

Window on Organizations: It's Becoming a Wireless World

279

(1)

Organizational Benefits of Internet and Web Technology

280

(1)

Window on Technology: M-Commerce Inspires a New Wave of Net Startups

281

(2)

Management Decision Problem: Reducing Agency Costs

283

(1)

Support Technology for Electronic Commerce and Electronic Business

284

(4)

Web Servers and Electronic Commerce Servers

284

(1)

Customer Tracking and Personalization Tools

285

(2)

Web Content Management Tools

287

(1)

Web Performance Monitoring Tools

287

(1)

Web Hosting Services

287

(1)

Management Issues and Decisions

288

(10)

The Challenge of Managing the New Information Technology Infrastructure

288

(2)

Some Solutions

290

(1)

Application Software Exercise: Spreadsheet, Web Browser, and Presentation Software Exercise: Researching Web Site Development Companies at Jewel of the Web

291

(1)

Management Wrap-Up

292

(1)

Summary

292

(1)

Key Terms

293

(1)

Review Questions

293

(1)

Group Project

294

(1)

Tools for Interactive Learning

294

(1)

Case Study: General Motors Drives down the Information Highway

294

(4)

Part II Project Creating a New Internet Business

298

(3)

Part Three Building Information Systems in the Digital Firm

301

(65)

Redesigning the Organization with Information Systems

302

(34)

Systems as Planned Organizational Change

305

(6)

Linking Information Systems to the Business Plan

305

(1)

Establishing Organizational Information Requirements

305

(4)

Systems Development and Organizational Change

309

(2)

Business Process Reengineering and Total Quality Management (TQM)

311

(5)

Business Process Reengineering

311

(1)

Window on Technology: Cemex Becomes a Digital Firm

311

(1)

Steps in Effective Reengineering

312

(2)

Process Improvement and Total Quality Management

314

(2)

Overview of Systems Development

316

(4)

Systems Analysis

316

(1)

Systems Design

317

(2)

Completing the Systems Development Process

319

(1)

Alternative System-building Approaches

320

(16)

Traditional Systems Lifecycle

321

(1)

Prototyping

322

(1)

Application Software Packages

323

(1)

Management Decision Problem: Pricing a Software Package

324

(1)

End-user Development

325

(1)

Outsourcing

326

(1)

Object-oriented Software Development and Rapid Application Development (RAD)

327

(1)

Window on Management: An E-commerce Site Overnight

327

(2)

Application Development for the Digital Firm

329

(1)

Application Software Exercise: Web Browser and Presentation Software Exercise: Comparing Security Features at Friend-in-Need Foundation

330

(1)

Management Wrap-Up

331

(1)

Summary

331

(1)

Key Terms

332

(1)

Review Questions

333

(1)

Group Project

333

(1)

Tools for Interactive Learning

333

(1)

Case Study: Under Construction: A New System for Toromont Industries

334

(2)

Understanding the Business Value of Systems and Managing Change

336

(30)

Understanding the Business Value of Information Systems

338

(10)

Traditional Capital Budgeting Models

339

(1)

Case Example: Primrose, Mendelson, and Hansen

340

(5)

Strategic Considerations

345

(2)

Management Decision Problem: Evaluating ERP Systems with a Scoring Model

347

(1)

The Importance of Change Management in Information System Success and Failure

348

(7)

Information System Problem Areas

348

(1)

Window on Organizations: Web Sites Strive for usability

349

(1)

Change Management and the Concept of Implementation

350

(1)

Causes of Implementation Success and Failure

350

(4)

Change Management Challenges for Enterprise Systems and Business Process Reengineering (BPR)

354

(1)

System Implications of Mergers and Acquisitions

355

(1)

Managing Implementation

355

(11)

Controlling Risk Factors

355

(1)

Window on Management: Managing the TransCanada Megamerger

356

(3)

Designing for the Organization

359

(1)

``Fourth-Generation'' Project Management

360

(1)

Application Software Exercise: Spreadsheet Exercise: Capital Budgeting at Sparkling Clean

361

(1)

Management Wrap-Up

361

(1)

Summary

362

(1)

Key Terms

362

(1)

Review Questions

362

(1)

Group Project

363

(1)

Tools for Interactive Learning

363

(1)

Case Study: Hershey's Enterprise System Creates Halloween Tricks

363

(3)

Part III Project Redesigning Business Processes for Healthlite Yogurt Company

366

(3)

Part Four Management and Organizational Support Systems for the Digital Firm

369

(61)

Managing Knowledge: Knowledge Work and Artificial Intelligence

370

(32)

Knowledge Management in the Organization

372

(3)

Systems and Infrastructure for Knowledge Management

373

(1)

Knowledge Work and Productivity

374

(1)

Information and Knowledge Work Systems

375

(8)

Distributing Knowledge: Office and Document Management Systems

375

(3)

Creating Knowledge: Knowledge Work Systems

378

(2)

Sharing Knowledge: Group Collaboration Systems and Enterprise Knowledge Environments

380

(3)

Artificial Intelligence

383

(8)

What Is Artificial Intelligence?

383

(1)

Why Business Is Interested in Artificial Intelligence

384

(1)

Window on Organizations: Virtual Collaboration on the Internet

384

(1)

Capturing Knowledge: Expert Systems

385

(1)

Management Decision Problem: Measuring Productivity From a Knowledge Intranet

386

(4)

Organizational Intelligence: Case-based Reasoning

390

(1)

Other Intelligent Techniques

391

(11)

Neural Networks

392

(1)

Fuzzy Logic

393

(1)

Window on Technology: Neural Nets Help Systems Management and Scotland Yard

394

(1)

Genetic Algorithms

395

(1)

Intelligent Agents

396

(1)

Application Software Exercise: Expert System Software Exercise: Building Expert System Support for Retirement Planning

397

(1)

Management Wrap-Up

398

(1)

Summary

398

(1)

Key Terms

399

(1)

Review Questions

399

(1)

Group Project

400

(1)

Tools for Interactive Learning

400

(1)

Case Study: Hill & Knowlton Looks for a New Knowledge Management System

400

(2)

Enhancing Management Decision Making

402

(28)

Decision-Support Systems (DSS)

404

(10)

MIS and DSS

405

(1)

Types of Decision-Support Systems

405

(2)

Components of DSS

407

(1)

DSS Applications and the Digital Firm

408

(1)

Management Decision Problem: Making a Capital Budgeting Decision

409

(2)

Window on Technology: Optimizing the Supply Chain at IBM

411

(1)

Window on Organizations: Royal Bank Banks on a Data-driven DSS

412

(2)

Web-based Customer Decision-support Systems

414

(1)

Group Decision-support Systems (GDSS)

414

(6)

What Is a GDSS?

415

(1)

Characteristics of GDSS

416

(1)

GDSS Software Tools

416

(2)

How GDSS Can Enhance Group Decision Making

418

(2)

Executive Support in the Enterprise

420

(10)

The Role of Executive Support Systems in the Organization

420

(1)

Benefits of Executive Support Systems

421

(1)

Executive Support Systems and the Digital Firm

421

(4)

Application Software Exercise: Spreadsheet Exercise: Breakeven Analysis at Stanley's Cookware

425

(1)

Management Wrap-Up

425

(1)

Summary

426

(1)

Key Terms

426

(1)

Review Questions

426

(1)

Group Project

427

(1)

Tools for Interactive Learning

427

(1)

Case Study: Merck-Medco Finds the Right Prescription to Combat Dot.com Fever

427

(3)

Part IV Project Designing an Enterprise Information Portal

430

(1)

Part Five Managing Information Systems in the Digital Firm

431

(91)

Information Systems Security and Control

432

(34)

System Vulnerability and Abuse

434

(7)

Why Systems Are Vulnerable

434

(3)

Concerns for Systems Builders and Users

437

(1)

Window on Organizations: Internet Hackers: Why Won't They Stop?

437

(1)

System Quality Problems: Software and Data

438

(3)

Creating a Control Environment

441

(10)

General Controls and Application Controls

441

(3)

Protecting the Digital Firm

444

(4)

Developing a Control Structure: Costs and Benefits

448

(2)

The Role of Auditing in the Control Process

450

(1)

Ensuring System Quality

451

(15)

Software Quality Assurance Methodologies and Tools

451

(1)

Management Decision Problem: Analyzing Security Vulnerabilities

451

(7)

Window on Technology: Stress Testing Web Sites

458

(1)

Data Quality Audits and Data Cleansing

459

(1)

Application Software Exercise: Spreadsheet Exercise: Performing a Security Risk Assessment

459

(1)

Management Wrap-Up

460

(1)

Summary

460

(1)

Key Terms

461

(1)

Review Questions

461

(1)

Group Project

462

(1)

Tools for Interactive Learning

462

(1)

Case Study: Did the FAA Fly Off Course?

462

(4)

Ethical and Social Impact of Information Systems

466

(32)

Understanding Ethical and Social Issues Related to Systems

468

(3)

A Model for Thinking About Ethical, Social, and Political Issues

468

(1)

Five Moral Dimensions of the Information Age

469

(1)

Key Technology Trends That Raise Ethical Issues

470

(1)

Ethics in an Information Society

471

(3)

Basic Concepts: Responsibility, Accountability, and Liability

471

(1)

Ethical Analysis

472

(1)

Candidate Ethical Principles

472

(1)

Professional Codes of Conduct

473

(1)

Some Real-World Ethical Dilemmas

473

(1)

The Moral Dimensions of Information Systems

474

(24)

Information Rights: Privacy and Freedom in an Information Society

474

(1)

Management Decision Problem: What to Do About Employee Web Usage

474

(5)

Property Rights: Intellectual Property

479

(2)

Window on Technology: Napster and Gnutella Rock the Entertainment Industry

481

(2)

Accountability, Liability, and Control

483

(2)

System Quality: Data Quality and System Errors

485

(1)

Quality of Life: Equity, Access, Boundaries

486

(5)

Window on Management: Managing RSI

491

(1)

Management Actions: A Corporate Code of Ethics

492

(1)

Application Software Exercise: Case Tool Exercise: Diagramming Processing Activities at Mickey's Burger House

493

(1)

Management Wrap-Up

494

(1)

Summary

494

(1)

Key Terms

495

(1)

Review Questions

495

(1)

Group Project

495

(1)

Tools for Interactive Learning

495

(1)

Case Study: Web Site Privacy: How Much Should We Worry?

496

(2)

Managing International Information Systems

498

(24)

The Growth of International Information Systems

500

(5)

Developing the International Information Systems Architecture

501

(1)

The Global Environment: Business Drivers and Challenges

501

(3)

State of the Art

504

(1)

Organizing International Information Systems

505

(2)

Global Strategies and Business Organization

505

(1)

Global Systems to Fit the Strategy

506

(1)

Reorganizing the Business

506

(1)

Managing Global Systems

507

(4)

A Typical Scenario: Disorganization on a Global Scale

507

(1)

Strategy: Divide, Conquer, Appease

508

(2)

Implementation Tactics: Cooptation

510

(1)

The Management Solution

510

(1)

Technology Issues and Opportunities for Global Value Chains

511

(11)

Main Technical Issues

511

(4)

Window on Organizations: E-globalization Pitfalls

515

(1)

New Technical Opportunities and the Internet

516

(1)

Window on Technology: Lucent's Enterprise System Speeds Its Global Supply Chain

516

(1)

Management Decision Problem: Planning a Global Web Site

517

(1)

Application Software Exercise: Database and Web-page Development Tool Exercise: Building a Job Database and Web Page at KTP Consulting

518

(1)

Management Wrap-Up

518

(1)

Summary

518

(1)

Key Terms

519

(1)

Review Questions

519

(1)

Group Project

519

(1)

Tools for Interactive Learning

520

(1)

Case Study: Chase.com's Quest for a Global Web Presence

520

(2)

Part V Project Assessing the Total Cost of Ownership (Tco) of a Web Site

522

International Case Studies

525

Ginormous Life Insurance Company

Len Fertuck

From Analysis to Evaluation---The Example of Cuparla

Gerhard Schwabe

Citibank Asia Pacific: Managing Information Technology Consolidation, Change and New Challenges

Christina Soh

Neo Boon Siong

Enerline Restorations, Inc.: Stay with and ASP?

Scott Schneberger

Jane Movold

References

R 1

Indexes

I 1

Photo and Screen-Shot Credits

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Management Information Systems

Management Information Systems

9780130330666

0130330663

Summary

Table of Contents

Supplemental Materials

Write a Review

Amazon no longer offers textbook rentals. We do!

Management Information Systems

Management Information Systems

9780130330666

0130330663

Summary

Table of Contents

Supplemental Materials

Write a Review

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