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Management Information Systems : Managing the Digital Firm

ISBN: 9780130330666 | 0130330663
Edition: 7th
Format: Hardcover
Publisher: PRENTICE HALL
Pub. Date: 6/1/2001

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SummaryTable of Contents
For Junior/Senior/MBA-level course in Management Information Systems, Information Technology, and Information Systems, in departments of Business, Management, Computer Information Systems and Management Information Systems. With relevant coverage of today's Digital Firm that is fully integrated throughout the 7th edition of Management Information Systems, the authors clearly illustrate the impact of information technology on business through vivid examples, engaging and interactive exercises, and the most current information.
Part One Organizations, Management, and the Networked Enterprise1(137)
Managing the Digital Firm
2(34)
Why Information Systems?
4... MORE
The Competitive Business Environment and the Emerging Digital Firm
4(3)
What Is an Information System?
7(1)
Window on Organizations: Cisco Systems: A Digital Firm in the Making
7(3)
Window on Technology: UPS Competes Globally with Information Technology
10(1)
A Business Perspective on Information Systems
11(3)
Contemporary Approaches to Information Systems
14(2)
Technical Approach
14(1)
Behavioral Approach
15(1)
Approach of This Text: Sociotechnical Systems
15(1)
Toward the Digital Firm: The New Role of Information Systems in Organizations
16(9)
The Widening Scope of Information Systems
16(1)
The Network Revolution and the Internet
17(2)
Window on Management: Yukon Netrepreneurs
19(1)
New Options for Organizational Design: The Digital Firm and the Networked Enterprise
20(3)
The Digital Firm: Electronic Commerce and Electronic Business
23(2)
Learning to Use Information Systems: New Opportunities with Technology
25(11)
The Challenge of Information Systems: Key Management Issues
25(2)
Management Decision Problem: Planning a New Internet Business
27(2)
Integrating Text with Technology: New Opportunities for Learning
29(1)
Application Software Exercise: Web Browser and Spreadsheet Exercise: Investing in Electronic Retailing
30(1)
Management Wrap-Up
31(1)
Summary
31(1)
Key Terms
32(1)
Review Questions
32(1)
Group Project
33(1)
Tools for Interactive Learning
33(1)
Case Study: Can GE Remake Itself as a Digital Firm?
33(3)
Information Systems in the Enterprise
36(30)
Key System Applications in the Organization
38(8)
Different Kinds of Systems
38(2)
Six Major Types of Systems
40(5)
Relationship of Systems to One Another
45(1)
Systems from a Functional Perspective
46(4)
Sales and Marketing Systems
46(1)
Manufacturing and Production Systems
47(1)
Window on Management: How Southstream Seafoods Lands the Big Customers
48(1)
Finance and Accounting Systems
49(1)
Human Resources Systems
50(1)
Integrating Functions and Business Processes: Enterprise Systems and Industrial Networks
50(16)
Business Processes and Information Systems
50(2)
Customer Relationship Management and Supply Chain Management
52(2)
Enterprise Systems
54(1)
Window on Organizations: Supply Chain Management Keeps Inventory Fresh at HP
55(2)
Benefits and Challenges of Enterprise Systems
57(1)
Management Decision Problem: Analyzing Enterprise Process Integration
57(2)
Extended Enterprises and Industrial Networks
59(1)
Application Software Exercise: Database Exercise: Tracking Reservations at Monroe's Midnight Inn
60(1)
Management Wrap-Up
61(1)
Summary
61(1)
Key Terms
62(1)
Review Questions
63(1)
Group Project
63(1)
Tools for Interactive Learning
63(1)
Case Study: Owens-Corning's Enterprise System Struggle
64(2)
Information Systems, Organizations, Management, and Strategy
66(36)
Organizations and Information Systems
68(6)
What Is an Organization?
69(1)
Common Features of Organizations
70(2)
Unique Features of Organizations
72(2)
The Changing Role of Information Systems in Organizations
74(5)
Information Technology Infrastructure and Information Technology Services
74(1)
Window on Organizations: E-commerce, Japanese Style
74(1)
How Information Systems Affect Organizations
75(3)
The Internet and Organizations
78(1)
Implications for the Design and Understanding of Information Systems
79(1)
Managers, Decision Making, and Information Systems
79(6)
The Role of Managers in Organizations
79(2)
Managers and Decision Making
81(4)
Implications for System Design
85(1)
Information Systems and Business Strategy
85(17)
What Is a Strategic Information System?
85(1)
Business-level Strategy and the Value Chain Model
86(2)
Window on Technology: NextCard Direct Markets with the Internet
88(2)
Management Decision Problem: Analyzing Customer Acquisition Costs
90(2)
Firm-level Strategy and Information Technology
92(1)
Industry-level Strategy and Information Systems: Competitive Forces and Network Economics
93(2)
Using Systems for Competitive Advantage: Management Issues
95(1)
Application Software Exercise: Spreadsheet Exercise: Determining Monthly Loan Payments for Roberto's Place
96(1)
Management Wrap-Up
97(1)
Summary
97(1)
Key Terms
98(1)
Review Questions
98(1)
Group Project
99(1)
Tools for Interactive Learning
99(1)
Case Study: Rand McNally Maps Out a Trip to a Digital Future
99(3)
The Digital Firm: Electronic Commerce and Electronic Business
102(36)
Electronic Commerce, Electronic Business, and the Emerging Digital Firm
104(6)
Internet Technology and the Digital Firm
105(1)
New Business Models and Value Propositions
106(4)
Electronic Commerce
110(12)
Categories of Electronic Commerce
110(1)
Customer-Centered Retailing
111(1)
Management Decision Problem: Measuring the Effectiveness of Web Advertising
112(3)
Business-to-Business Electronic Commerce: New Efficiencies and Relationships
115(4)
Electronic Commerce Payment Systems
119(1)
Window on Organizations: Can Covisint Succeed as an Auto Industry Exchange?
119(3)
Electronic Business and the Digital Firm
122(7)
How Intranets Support Electronic Business
122(1)
Intranets and Group Collaboration
123(1)
Intranet Applications for Electronic Business
123(3)
Window on Technology: Self-service Intranets for Human Resources
126(1)
Coordination and Supply Chain Management
127(2)
Management Challenges and Opportunities
129(9)
Unproven Business Models
129(1)
Business Process Change Requirements
129(1)
Window on Management: Controlling Channel Conflict
130(1)
Legal Issues
131(1)
Security and Privacy
131(1)
Application Software Exercise: Spreadsheet and Electronic Presentation Software Exercise: Analyzing Web Marketing Campaigns
132(1)
Management Wrap-Up
132(1)
Summary
133(1)
Key Terms
134(1)
Review Questions
134(1)
Group Project
134(1)
Tools for Interactive Learning
135(1)
Case Study: Boo.com: Poster Child for Dot.com Failure?
135(3)
Part I Project Analyzing Business Processes for an Enterprise System138(1)
Part Two Information Technology Infrastructure139(159)
Managing Hardware Assets
140(30)
Computer Hardware and Information Technology Infrastructure
142(6)
The Computer System
142(1)
How Computers Represent Data
143(1)
The CPU and Primary Storage
144(2)
Microprocessors and Processing Power
146(2)
Multiple Processors and Parallel Processing
148(1)
Storage, Input, and Output Technology
148(8)
Secondary Storage Technology
149(2)
Input and Output Devices
151(1)
Window on Management: Storage Service Providers: Data Storage Becomes a Utility
152(2)
Interactive Multimedia
154(2)
Categories of Computers and Computers Systems
156(4)
Categories of Computers
156(1)
Computer Networks and Client/Server Computing
157(1)
Network Computers
158(1)
Peer-to-Peer Computing
159(1)
Managing Hardware Assets
160(10)
Hardware Technology Requirements for Electronic Commerce and the Digital Firm
160(1)
Window on Technology: Creating Virtual Massively Parallel Computers Via Peer-to-Peer Computing
160(2)
Hardware Acquisition and the Total Cost of Ownership (TCO) of Technology Assets
162(1)
Management Decision Problem: Hardware Capacity Planning for Electronic Commerce
162(1)
Monitoring Technology Trends
163(1)
Application Software Exercise: Spreadsheet Exercise: Identifying Hardware Requirements
164(1)
Management Wrap-Up
164(1)
Summary
165(1)
Key Terms
166(1)
Review Questions
166(1)
Group Project
167(1)
Tools for Interactive Learning
167(1)
Case Study: Managing Technology Assets Pays Off for American Home Products
167(3)
Managing Software Assets
170(34)
What Is Software?
172(1)
Software Programs
172(1)
Major Types of Software
173(1)
System Software
173(7)
Functions of the Operating System
173(1)
Multiprogramming, Virtual Storage, Time Sharing, and Multiprocessing
174(2)
Language Translation and Utility Software
176(1)
Graphical User Interfaces
176(1)
PC Operating Systems
176(3)
Window on Organizations: Why Linux?
179(1)
Application Software
180(9)
Programming Languages
180(1)
Fourth-Generation Languages and PC Software Tools
181(6)
Software for Enterprise Integration: Enterprise Software and Middleware
187(2)
Contemporary Tools for Software Development
189(5)
Object-oriented Programming
189(2)
Java
191(1)
Hypertext Markup Language (HTML) and XML
192(1)
Window on Technology: Building Business Webs with XML
193(1)
Managing Software Assets
194(10)
Rent or Build Decisions: Using Application Service Providers
194(1)
Software Maintenance
195(1)
Selecting Software for the Organization
196(1)
Management Decision Problem: Evaluating an Application Service Provider
196(1)
Application Software Exercise: Web Page Development Tool Exercise: Developing a Web Page
197(1)
Management Wrap-Up
198(1)
Summary
199(1)
Key Terms
200(1)
Review Questions
200(1)
Group Project
200(1)
Tools for Interactive Learning
201(1)
Case Study: Sunburst Hotels International Turns to an Application Service Provider
201(3)
Managing Data Resources
204(30)
Organizing Data in a Traditional File Environment
206(3)
File Organization Terms and Concepts
207(1)
Problems with the Traditional File Environment
208(1)
The Database Approach to Data Management
209(8)
Database Management Systems
209(3)
Types of Databases
212(3)
Querying Databases: Elements of SQL
215(2)
Creating a Database Environment
217(3)
Designing Databases
217(1)
Distributing Databases
218(1)
Management Requirements for Database Systems
219(1)
Database Trends
220(14)
Multidimensional Data Analysis
220(1)
Data Warehouses and Datamining
220(3)
Management Decision Problem: Creating Company-Wide Data Standards
223(1)
Databases and the Web
224(1)
Window on Organizations: Managing Customer Data for ABN AMRO Bank
224(3)
Window on Technology: Linking Legacy Databases Through the Internet
227(1)
Application Software Exercise: Database Exercise: Building a Relational Database at Sylvester's Bike Shop
228(1)
Management Wrap-Up
228(1)
Summary
229(1)
Key Terms
229(1)
Review Questions
230(1)
Group Project
230(1)
Tools for Interactive Learning
230(1)
Case Study: Ford and Firestone's Tire Recall: The Costliest Information Gap in History
231(3)
Telecommunications and Networks
234(28)
The Telecommunications Revolution
236(1)
The Marriage of Computers and Communications
236(1)
The Information Superhighway
237(1)
Components and Functions of a Telecommunications System
237(8)
Telecommunications System Components
237(1)
Functions of Telecommunications Systems
238(1)
Types of Signals: Analog and Digital
238(1)
Communications Channels
239(4)
Window on Organizations: Safeway U.K. Automates Home Grocery Shopping
243(1)
Communications Processors and Software
244(1)
Communications Networks
245(6)
Network Topologies
245(1)
Private Branch Exchanges, Local Area Networks (LANs), and Wide Area Networks (WANs)
246(1)
Window on Technology: Avis Fuels Efficiency with a Wireless LAN
247(2)
Network Services and Broadband Technologies
249(2)
Network Convergence
251(1)
Electronic Commerce and Electronic Business Technologies
251(11)
Management Decision Problem: Choosing an Internet Connection Service
251(1)
Electronic Mail and Groupware
252(1)
Voice Mail and Fax
252(1)
Teleconferencing, Dataconferencing, and Videoconferencing
252(1)
Digital Information Services and Distance Learning
253(1)
Electronic Data Interchange
254(2)
Application Software Exercise: Web Browser Exercise: Surfing for Information on the Web
256(1)
Management Wrap-Up
256(1)
Summary
257(1)
Key Terms
258(1)
Review Questions
258(1)
Group Project
258(1)
Tools for Interactive Learning
258(1)
Case Study: Monitoring Employees on Networks: Unethical or Good Business?
259(3)
The Internet and the New Information Technology Infrastructure
262(36)
The New Information Technology (IT) Infrastructure for the Digital Firm
264(3)
Enterprise Networking and Internetworking
264(2)
Standards and Connectivity for Digital Integration
266(1)
The Internet: Information Technology Infrastructure for the Digital Firm
267(6)
What Is the Internet?
267(1)
Internet Technology and Services
268(4)
Next Generation Internet: Broadband and Internet2
272(1)
The World Wide Web
273(11)
Searching for Information on the Web
274(2)
Intranets and Extranets
276(1)
The Wireless Web
277(2)
Window on Organizations: It's Becoming a Wireless World
279(1)
Organizational Benefits of Internet and Web Technology
280(1)
Window on Technology: M-Commerce Inspires a New Wave of Net Startups
281(2)
Management Decision Problem: Reducing Agency Costs
283(1)
Support Technology for Electronic Commerce and Electronic Business
284(4)
Web Servers and Electronic Commerce Servers
284(1)
Customer Tracking and Personalization Tools
285(2)
Web Content Management Tools
287(1)
Web Performance Monitoring Tools
287(1)
Web Hosting Services
287(1)
Management Issues and Decisions
288(10)
The Challenge of Managing the New Information Technology Infrastructure
288(2)
Some Solutions
290(1)
Application Software Exercise: Spreadsheet, Web Browser, and Presentation Software Exercise: Researching Web Site Development Companies at Jewel of the Web
291(1)
Management Wrap-Up
292(1)
Summary
292(1)
Key Terms
293(1)
Review Questions
293(1)
Group Project
294(1)
Tools for Interactive Learning
294(1)
Case Study: General Motors Drives down the Information Highway
294(4)
Part II Project Creating a New Internet Business298(3)
Part Three Building Information Systems in the Digital Firm301(65)
Redesigning the Organization with Information Systems
302(34)
Systems as Planned Organizational Change
305(6)
Linking Information Systems to the Business Plan
305(1)
Establishing Organizational Information Requirements
305(4)
Systems Development and Organizational Change
309(2)
Business Process Reengineering and Total Quality Management (TQM)
311(5)
Business Process Reengineering
311(1)
Window on Technology: Cemex Becomes a Digital Firm
311(1)
Steps in Effective Reengineering
312(2)
Process Improvement and Total Quality Management
314(2)
Overview of Systems Development
316(4)
Systems Analysis
316(1)
Systems Design
317(2)
Completing the Systems Development Process
319(1)
Alternative System-building Approaches
320(16)
Traditional Systems Lifecycle
321(1)
Prototyping
322(1)
Application Software Packages
323(1)
Management Decision Problem: Pricing a Software Package
324(1)
End-user Development
325(1)
Outsourcing
326(1)
Object-oriented Software Development and Rapid Application Development (RAD)
327(1)
Window on Management: An E-commerce Site Overnight
327(2)
Application Development for the Digital Firm
329(1)
Application Software Exercise: Web Browser and Presentation Software Exercise: Comparing Security Features at Friend-in-Need Foundation
330(1)
Management Wrap-Up
331(1)
Summary
331(1)
Key Terms
332(1)
Review Questions
333(1)
Group Project
333(1)
Tools for Interactive Learning
333(1)
Case Study: Under Construction: A New System for Toromont Industries
334(2)
Understanding the Business Value of Systems and Managing Change
336(30)
Understanding the Business Value of Information Systems
338(10)
Traditional Capital Budgeting Models
339(1)
Case Example: Primrose, Mendelson, and Hansen
340(5)
Strategic Considerations
345(2)
Management Decision Problem: Evaluating ERP Systems with a Scoring Model
347(1)
The Importance of Change Management in Information System Success and Failure
348(7)
Information System Problem Areas
348(1)
Window on Organizations: Web Sites Strive for usability
349(1)
Change Management and the Concept of Implementation
350(1)
Causes of Implementation Success and Failure
350(4)
Change Management Challenges for Enterprise Systems and Business Process Reengineering (BPR)
354(1)
System Implications of Mergers and Acquisitions
355(1)
Managing Implementation
355(11)
Controlling Risk Factors
355(1)
Window on Management: Managing the TransCanada Megamerger
356(3)
Designing for the Organization
359(1)
``Fourth-Generation'' Project Management
360(1)
Application Software Exercise: Spreadsheet Exercise: Capital Budgeting at Sparkling Clean
361(1)
Management Wrap-Up
361(1)
Summary
362(1)
Key Terms
362(1)
Review Questions
362(1)
Group Project
363(1)
Tools for Interactive Learning
363(1)
Case Study: Hershey's Enterprise System Creates Halloween Tricks
363(3)
Part III Project Redesigning Business Processes for Healthlite Yogurt Company366(3)
Part Four Management and Organizational Support Systems for the Digital Firm369(61)
Managing Knowledge: Knowledge Work and Artificial Intelligence
370(32)
Knowledge Management in the Organization
372(3)
Systems and Infrastructure for Knowledge Management
373(1)
Knowledge Work and Productivity
374(1)
Information and Knowledge Work Systems
375(8)
Distributing Knowledge: Office and Document Management Systems
375(3)
Creating Knowledge: Knowledge Work Systems
378(2)
Sharing Knowledge: Group Collaboration Systems and Enterprise Knowledge Environments
380(3)
Artificial Intelligence
383(8)
What Is Artificial Intelligence?
383(1)
Why Business Is Interested in Artificial Intelligence
384(1)
Window on Organizations: Virtual Collaboration on the Internet
384(1)
Capturing Knowledge: Expert Systems
385(1)
Management Decision Problem: Measuring Productivity From a Knowledge Intranet
386(4)
Organizational Intelligence: Case-based Reasoning
390(1)
Other Intelligent Techniques
391(11)
Neural Networks
392(1)
Fuzzy Logic
393(1)
Window on Technology: Neural Nets Help Systems Management and Scotland Yard
394(1)
Genetic Algorithms
395(1)
Intelligent Agents
396(1)
Application Software Exercise: Expert System Software Exercise: Building Expert System Support for Retirement Planning
397(1)
Management Wrap-Up
398(1)
Summary
398(1)
Key Terms
399(1)
Review Questions
399(1)
Group Project
400(1)
Tools for Interactive Learning
400(1)
Case Study: Hill & Knowlton Looks for a New Knowledge Management System
400(2)
Enhancing Management Decision Making
402(28)
Decision-Support Systems (DSS)
404(10)
MIS and DSS
405(1)
Types of Decision-Support Systems
405(2)
Components of DSS
407(1)
DSS Applications and the Digital Firm
408(1)
Management Decision Problem: Making a Capital Budgeting Decision
409(2)
Window on Technology: Optimizing the Supply Chain at IBM
411(1)
Window on Organizations: Royal Bank Banks on a Data-driven DSS
412(2)
Web-based Customer Decision-support Systems
414(1)
Group Decision-support Systems (GDSS)
414(6)
What Is a GDSS?
415(1)
Characteristics of GDSS
416(1)
GDSS Software Tools
416(2)
How GDSS Can Enhance Group Decision Making
418(2)
Executive Support in the Enterprise
420(10)
The Role of Executive Support Systems in the Organization
420(1)
Benefits of Executive Support Systems
421(1)
Executive Support Systems and the Digital Firm
421(4)
Application Software Exercise: Spreadsheet Exercise: Breakeven Analysis at Stanley's Cookware
425(1)
Management Wrap-Up
425(1)
Summary
426(1)
Key Terms
426(1)
Review Questions
426(1)
Group Project
427(1)
Tools for Interactive Learning
427(1)
Case Study: Merck-Medco Finds the Right Prescription to Combat Dot.com Fever
427(3)
Part IV Project Designing an Enterprise Information Portal430(1)
Part Five Managing Information Systems in the Digital Firm431(91)
Information Systems Security and Control
432(34)
System Vulnerability and Abuse
434(7)
Why Systems Are Vulnerable
434(3)
Concerns for Systems Builders and Users
437(1)
Window on Organizations: Internet Hackers: Why Won't They Stop?
437(1)
System Quality Problems: Software and Data
438(3)
Creating a Control Environment
441(10)
General Controls and Application Controls
441(3)
Protecting the Digital Firm
444(4)
Developing a Control Structure: Costs and Benefits
448(2)
The Role of Auditing in the Control Process
450(1)
Ensuring System Quality
451(15)
Software Quality Assurance Methodologies and Tools
451(1)
Management Decision Problem: Analyzing Security Vulnerabilities
451(7)
Window on Technology: Stress Testing Web Sites
458(1)
Data Quality Audits and Data Cleansing
459(1)
Application Software Exercise: Spreadsheet Exercise: Performing a Security Risk Assessment
459(1)
Management Wrap-Up
460(1)
Summary
460(1)
Key Terms
461(1)
Review Questions
461(1)
Group Project
462(1)
Tools for Interactive Learning
462(1)
Case Study: Did the FAA Fly Off Course?
462(4)
Ethical and Social Impact of Information Systems
466(32)
Understanding Ethical and Social Issues Related to Systems
468(3)
A Model for Thinking About Ethical, Social, and Political Issues
468(1)
Five Moral Dimensions of the Information Age
469(1)
Key Technology Trends That Raise Ethical Issues
470(1)
Ethics in an Information Society
471(3)
Basic Concepts: Responsibility, Accountability, and Liability
471(1)
Ethical Analysis
472(1)
Candidate Ethical Principles
472(1)
Professional Codes of Conduct
473(1)
Some Real-World Ethical Dilemmas
473(1)
The Moral Dimensions of Information Systems
474(24)
Information Rights: Privacy and Freedom in an Information Society
474(1)
Management Decision Problem: What to Do About Employee Web Usage
474(5)
Property Rights: Intellectual Property
479(2)
Window on Technology: Napster and Gnutella Rock the Entertainment Industry
481(2)
Accountability, Liability, and Control
483(2)
System Quality: Data Quality and System Errors
485(1)
Quality of Life: Equity, Access, Boundaries
486(5)
Window on Management: Managing RSI
491(1)
Management Actions: A Corporate Code of Ethics
492(1)
Application Software Exercise: Case Tool Exercise: Diagramming Processing Activities at Mickey's Burger House
493(1)
Management Wrap-Up
494(1)
Summary
494(1)
Key Terms
495(1)
Review Questions
495(1)
Group Project
495(1)
Tools for Interactive Learning
495(1)
Case Study: Web Site Privacy: How Much Should We Worry?
496(2)
Managing International Information Systems
498(24)
The Growth of International Information Systems
500(5)
Developing the International Information Systems Architecture
501(1)
The Global Environment: Business Drivers and Challenges
501(3)
State of the Art
504(1)
Organizing International Information Systems
505(2)
Global Strategies and Business Organization
505(1)
Global Systems to Fit the Strategy
506(1)
Reorganizing the Business
506(1)
Managing Global Systems
507(4)
A Typical Scenario: Disorganization on a Global Scale
507(1)
Strategy: Divide, Conquer, Appease
508(2)
Implementation Tactics: Cooptation
510(1)
The Management Solution
510(1)
Technology Issues and Opportunities for Global Value Chains
511(11)
Main Technical Issues
511(4)
Window on Organizations: E-globalization Pitfalls
515(1)
New Technical Opportunities and the Internet
516(1)
Window on Technology: Lucent's Enterprise System Speeds Its Global Supply Chain
516(1)
Management Decision Problem: Planning a Global Web Site
517(1)
Application Software Exercise: Database and Web-page Development Tool Exercise: Building a Job Database and Web Page at KTP Consulting
518(1)
Management Wrap-Up
518(1)
Summary
518(1)
Key Terms
519(1)
Review Questions
519(1)
Group Project
519(1)
Tools for Interactive Learning
520(1)
Case Study: Chase.com's Quest for a Global Web Presence
520(2)
Part V Project Assessing the Total Cost of Ownership (Tco) of a Web Site522
International Case Studies
525
Ginormous Life Insurance Company
Len Fertuck
From Analysis to Evaluation---The Example of Cuparla
Gerhard Schwabe
Citibank Asia Pacific: Managing Information Technology Consolidation, Change and New Challenges
Christina Soh
Neo Boon Siong
Enerline Restorations, Inc.: Stay with and ASP?
Scott Schneberger
Jane Movold
ReferencesR 1
IndexesI 1
Photo and Screen-Shot Credits1

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