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| PART I ESSENTIALS OF NEGOTIATION | 1 | (83) | |||
| 2 | (7) | |||
| 9 | ... MORE | |||
| 33 | (28) | |||
| 61 | (22) | |||
| PART II ADVANCED NEGOTIATION SKILLS | 83 | (104) | |||
| 84 | (25) | |||
| 109 | (28) | |||
| 137 | (21) | |||
| 158 | (29) | |||
| PART III APPLICATIONS AND SPECIAL SCENARIOS | 187 | (1) | |||
| 188 | (32) | |||
| 220 | (26) | |||
| 246 | (27) | |||
| 273 | (22) | |||
| APPENDICES | |||||
| 295 | (22) | |||
| 317 | (7) | |||
| 324 | (5) | |||
| 329 |