2. Management Theory: Essential Background for the Successful Manager

PART 2. THE ENVIRONMENT OF MANAGEMENT

3. The Manager’s Changing Work Environment & Ethical Responsibilities

4. Global Management: Managing Across Borders

PART 3. PLANNING

5. Planning: The Foundation of Successful Management

6. Strategic Management: How Star Managers Realize a Grand Design

7. Individual & Group Decision Making: How Managers Make Things Happen

PART 4. ORGANIZING

8. Organizational Culture, Structure, & Design: Building Blocks of the Organization

9. Human Resource Management: Getting the Right People for Managerial Success

10. Organizational Change & Innovation: Lifelong Challenges for the Exceptional Manager

PART 5. LEADING

11. Managing Individual Differences & Behavior: Supervising People as People

12. Motivating Employees: Achieving Superior Performance in the Workplace

13. Groups & Teams: Increasing Cooperation, Reducing Conflict

14. Power, Influence, & Leadership: From Becoming a Manager to Becoming a Leader

15. Interpersonal & Organizational Communication: Mastering the Exchange of Information

PART 6. CONTROL

16. Control: Techniques for Enhancing Organizational Effectiveness

Epilogue: The Future of Management and the Keys to Your Managerial Success

Appendix: The Project Planner’s Toolkit: Flowcharts, Gantt Charts, & Break-Even Analysis

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