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Business and Administrative Communication

ISBN: 9780072964462 | 0072964464
Edition: 7th
Format: Hardcover
Publisher: MCG
Pub. Date: 12/1/2004

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SummaryTable of Contents
This Seventh Edition of Business and Administrative Communication by Kitty Locker is a true leader in the business communications field. Beyond covering the broad scope of topics in both oral and written business communication, Locker's text uses a student-friendly writing style and strong design element to hold student attention. Real-world examples and real business applications underscore the relevance and importance of the material presented to the classroom experience and to the students' careers. Kitty Locker's text also conveys the best ... MORE

I. The Building Blocks of Effective Messages

Chapter 1. Business Communication, Management, and Success

Chapter 2. Building Goodwill

Chapter 3. Adapting Your Message to Your Audience

Chapter 4. Making Your Writing Easy to Read

Chapter 5. Planning, Composing, and Revising

Chapter 6. Designing Documents and Screens

II. Letters and Memos

Chapter 7. Informative and Positive Messages

Chapter 8. Negative Messages

Chapter 9. Persuasive Messages

Chapter 10. Sales, Fund-Raising... MORE

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