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Crucial Conversations Tools for Talking When Stakes Are High, Second Edition

by: Patterson, Kerry; Grenny, Joseph; McMillan, Ron; Switzler, Al

ISBN: 9780071771320 | 0071771328

Edition: 2nd
Format: Paperback
Publisher: McGraw-Hill
Pub. Date: 8/19/2011

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Summary

Communicate best when it matters most! The definitive guide to clear, purpose-driven communication'� ;revised and updated with new insights and powerful techniques The classic guide to conversing in high-impact situations, Crucial Conversationshelps you get constructive results when emotions run high and opinions vary, in the workplace and beyond. It explains how to: Transform negative feelings into powerful dialog Make it safe to talk about almost anything Be persuasive, not abrasive Improve professional and personal relationships Impact produ... MOREctivity, quality, and safety in a positive way Praise for Crucial Conversations: "Most books make promises. This one delivers. These skills have . . . generated new techniques for working together in ways that enabled us to win the largest contract in our industry's history." Dain M. Hancock, President, Lockheed Martin Aeronautics "The quality of your life comes out of the quality of your dialogues and conversations. Here's how to instantly uplift your crucial conversations." Mark Victor Hansen, co-creator of the #1 New York Timesbestselling series Chicken Soup for the Soul "This is a breakthrough book. I found myself being deeply influenced, motivated, and even inspired." from the Foreword by Stephen R. Covey, author of The 7 Habits of Highly Effective People Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzlerare top international corporate consultants and cofounders of Vitality Alliance, Inc., and VitalSmarts. Together they have developed corporate training programs for dozens of Fortune 500 companies. Their other books include the New York Timesbestsellers Influencerand Crucial Confrontations.

Crucial conversations has dominated the New York times bestseller list for 10 years ... and counting. The long-awaited second edition is exactly what's needed to help professionals keep with today's faster-paced, higher-stakes business environment where every conversation, every relationship, is more crucial than ever. New dialogues in this 2nd edition provide contemporary, high impact situations that occur in everyday business negotiations when emotions often run high and opinions vary. It explains how to transform negative feelings into powerful dialogue; make it safe to talk about almost anything; be persuasive and not abrasive; improve professional and personal relationships; and have a positive impact on workplace productivity, quality, and safety.

The New York Times and Washington Post bestseller that changed the way millions communicate

�[Crucial Conversations] draws our attention to those defining moments that literally shape our lives, our relationships, and our world. . . . This book deserves to take its place as one of the key thought leadership contributions of our time.�
�from the Foreword by Stephen R. Covey, author of The 7 Habits of Highly Effective People

�The quality of your life comes out of the quality of your dialogues and conversations. Here�s how to instantly uplift your crucial conversations.�
�Mark Victor Hansen, cocreator of the #1 New York Times bestselling series Chicken Soup for the Soul�

The first edition of Crucial Conversations exploded onto the scene and revolutionized the way millions of people communicate when stakes are high. This new edition gives you the tools to:

Prepare for high-stakes situations
Transform anger and hurt feelings into powerful dialogue
Make it safe to talk about almost anything
Be persuasive, not abrasive

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Crucial Conversations Tools for Talking When Stakes Are High, Second Edition

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