The third edition of this popular text has been completely revised to guide students from an academic setting to a professional role as a certified phlebotomist. Soft skills are emphasized with special attention focused on expectations for students not only in the classroom but as they transition to working with patients. An updated art program; including a full color insert presents photographs of equipment and step-by-step procedures. New material includes a chapter on urine collection; updates related to basic blood and non-blood specimen collection procedures; and specimen handling and processing.