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Guide to Business Etiquette

by: Cook, Gwen O

Guide to Business Etiquette

by: Cook, Gwen O

ISBN 13:
9780137075041
ISBN 10:
0137075049
Edition: 2nd
Format: Paperback
Copyright: 05/24/2010
Publisher: Pearson

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Summary

This concise, practical book was written for you if you want to become more adept at business etiquette-those important do's and don'ts for every business setting-that will help you appear poised, confident, and professional.

Understanding the Rules of Etiquette	p. 3
Etiquette lessons from history	p. 4
The basis of etiquette today	p. 11
Creating a Powerful First Impression	p. 17
Dressing to make a good impression	p. 18
Introducing yourself and others	p. 20
Shaking hands	p. 25
Interviewing basics	p. 26
Maintaining Business Relationships	p. 31
Conflict Resolution	p. 32
Special conflict resolutions	p. 34
Business Travel	p. 38
Personal workspace	p. 40
Basic etiquette for the golf course	p. 41
Leaving a job	p. 43
Basic Communication Etiquette	p. 45
Communication etiquette	p. 46
Face-to-face etiquette	p. 50
Writing etiquette	p. 52
Public speaking etiquette	p. 54
Basic Digital Etiquette	p. 57
Telephone etiquette	p. 59
Email etiquette	p. 64
Webpage etiquette	p. 65
Etiquette for other digital options	p. 66
Basic Business Dining Etiquette	p. 69
Basic dining behavior	p. 70
Basic table settings	p. 72
Basic table manners	p. 74
Host etiquette	p. 78
Guest etiquette	p. 81
Special Dining Events	p. 83
Invitations	p. 84
Formal dining	p. 86
Business banquets	p. 92
Casual dining	p. 93
Successful Meetings	p. 97
Before the meeting	p. 98
During and after the meeting	p. 101
Being a productive participant	p. 103
Distance meeting	p. 105
Parliamentary procedure	p. 108
Cross-Cultural Etiquette	p. 111
Preparing for your trip	p. 112
Greeting people	p. 113
Establishing relationships	p. 115
Eating and gift giving	p. 119
Considering gender issues	p. 121
Table of Contents provided by Ingram. All Rights Reserved.

Amazon no longer offers textbook rentals. We do!

Guide to Business Etiquette

Guide to Business Etiquette

9780137075041

0137075049

Summary

Table of Contents

Supplemental Materials

Write a Review

Amazon no longer offers textbook rentals. We do!

Guide to Business Etiquette

Guide to Business Etiquette

9780137075041

0137075049

Summary

Table of Contents

Supplemental Materials

Write a Review

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