Chapter 1. Operations and Productivity

Chapter 2. Operations Strategy in a Global Environment

Chapter 3. Project Management

Chapter 4. Forecasting

PART II. Designing Operations

Chapter 5. Design of Goods and Services

Chapter 6. Managing Quality

Supplement 6. Statistical Process Control

Chapter 7. Process Strategy

Supplement 7. Capacity and Constraint Management

Chapter 8. Location Strategies

Chapter 9. Layout Strategies

Chapter 10. Human Resources, Job Design, and Work Measurement

PART III. Managing Operations

Chapter 11. Supply Chain Management

Supplement 11. Outsourcing as a Supply Chain Strategy

Chapter 12. Inventory Management

Chapter 13. Aggregate Planning

Chapter 14. Material Requirements Planning (MRP) and ERP

Chapter 15. Short-Term Scheduling

Chapter 16. JIT and Lean Operations

Chapter 17. Maintenance and Reliability

PART IV. Quantitative Modules

Module A. Decision-Making Tools

Module B. Linear Programming

Module C. Transportation Models

Module D. Waiting-Line Models

Module E. Learning Curves

Module F. Simulation

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