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| Preface for Writing Center Directors | p. iii |
| Introduction for Tutors | p. vii |
| The Writing Center as a Workplace | p. 1 |
| Professionalism toward the Writer | p. 1 |
| Professionalism toward Other Tutors | p. 2 |
| Professionalism toward Teachers | p. 3 |
| Exercises For Getting Started | p. 4 |
| Keeping a Personal Tutoring Journal | p. 4 |
| Participating in Discussion ... MORE | p. 5 |
| Learning about Writing Center History | p. 5 |
| The Writing Process | p. 6 |
| A General Guide to Stages of the Writing Process | p. 8 |
| Prewriting | p. 8 |
| Writing | p. 9 |
| Revising and Editing | p. 9 |
| Stages of the Writing Process | p. 10 |
| Exercises For Exploring The Writing Process | p. 11 |
| Comparing Writing Guides and Handbooks | p. 11 |
| Teaching Writing | p. 11 |
| Talking about the Writing Process | p. 12 |
| Talking about the Writing Process at Your School | p. 13 |
| Exercises For Reflecting On Your Writing Process | p. 13 |
| Reflecting on Writing | p. 14 |
| Sharing Your Writing Process | p. 15 |
| Reflecting on Being Tutored | p. 16 |
| Inside the Tutoring Session | p. 17 |
| Getting Started | p. 17 |
| Setting the Agenda | p. 19 |
| Three Effective,, Powerful Tools | p. 21 |
| Active Listening | p. 22 |
| A Note about Asking Questions | p. 24 |
| Facilitating | p. 24 |
| Silence and Wait Time | p. 27 |
| Wrapping Up a Session | p. 28 |
| The Many Hats Tutors Wear | p. 28 |
| The Ally | p. 28 |
| The Coach | p. 29 |
| The Commentator | p. 29 |
| The Collaborator | p. 29 |
| The Writing "Expert" | p. 30 |
| The Learner | p. 30 |
| The Counselor | p. 31 |
| When Is a Tutor Not a Tutor? | p. 31 |
| Exercises For Exploring The Roles Tutors Play | p. 32 |
| Exploring Tutors' Roles | p. 32 |
| Observing Tutors' and Writers' Body Language | p. 32 |
| Observing Tutoring Sessions | p. 32 |
| Exercises For Practicing Tutoring Techniques | p. 32 |
| Roie-Piaying the Tutoring Session | p. 33 |
| Tutor Observation Sheet | p. 34 |
| Role-Playing Tutor Strategies in the Prewriting Stage | p. 38 |
| Helping Writers throughout the Writing Process | p. 41 |
| Prewriting | p. 41 |
| Finding and Exploring a Topic | p. 41 |
| Planning to Write | p. 45 |
| Working with a Text at a Computer | p. 46 |
| Writing, Revising, and Editing | p. 48 |
| Making Global Revisions | p. 48 |
| Saving Multiple Drafts | p. 51 |
| Making Sentence-Level Revisions | p. 51 |
| Editing for Grammar, Punctuation, and Mechanics | p. 52 |
| Using a Handbook | p. 54 |
| Coping with the Long Paper | p. 54 |
| Exercises For Using Writing References | p. 56 |
| Exploring Prewriting Strategies | p. 56 |
| Developing a Handout | p. 56 |
| Working with Handbooks and Other References | p. 56 |
| The Writers You Tutor | p. 58 |
| Learning Styles | p. 59 |
| Some Helpful Strategies | p. 60 |
| Student Concerns | p. 61 |
| The Writer with Writing Anxiety | p. 61 |
| The Writer with Basic Writing Skills | p. 63 |
| The Second Language Writer | p. 65 |
| The Writer with a Learning Disability | p. 70 |
| The Adult Learner | p. 71 |
| Exercises For Reflecting On Tutoring Situations | p. 72 |
| Reflecting on Writers' Concerns | p. 72 |
| Reflecting on Your Own Writing Concerns | p. 73 |
| Reflecting on Tutoring Techniques | p. 73 |
| Learning from Scholarly Articles | p. 73 |
| Learning from Students | p. 73 |
| Tutoring in a Digital Age | p. 74 |
| Online Tutoring | p. 74 |
| Synchronous Tutoring | p. 75 |
| Asynchronous Tutoring | p. 76 |
| Stock Response for Constructing Paragraphs | p. 79 |
| Online Writing Resources | p. 81 |
| Online Writing Labs | p. 81 |
| Online Writing Guides and Handbooks | p. 81 |
| Online Videos | p. 82 |
| Helping Writers Evaluate Online Sources | p. 82 |
| Exercises For Tutoring In A Digital Age | p. 85 |
| p. 85 | |
| Standardized Template | p. 86 |
| The Challenges of Online Tutoring | p. 85 |
| Creating Stock Responses | p. 85 |
| Helping Writers across the Curriculum | p. 87 |
| Research Papers | p. 87 |
| Lab Reports and Scientific Papers | p. 88 |
| Argument or Position Papers | p. 90 |
| Literature Papers | p. 90 |
| Book, Film, and Play Reviews | p. 91 |
| PowerPoint Presentations | p. 92 |
| Résumés (Traditional) | p. 93 |
| Résumés (Scannable) | p. 95 |
| Cover Letters | p. 96 |
| Essays of Application | p. 97 |
| Coping with Different Tutoring Situations | p. 99 |
| The Writer Who Comes at the Last Minute | p. 99 |
| The Unresponsive Writer | p. 100 |
| The Antagonistic Writer | p. 101 |
| The Writer Who Selects an Inappropriate Topic or Uses Offensive Language | p. 102 |
| The Writer Who Plagiarizes | p. 102 |
| The Writer with the "Perfect" Paper | p. 105 |
| The Writer with the Long Paper | p. 105 |
| Exercises For Coping With Different Tutoring Situations | p. 106 |
| Role-Playing Different Tutoring Situations | p. 106 |
| Reflecting on Different Tutoring Situations | p. 110 |
| Summing It All Up | p. 111 |
| Exercises For Developing Your Philosophy of Tutoring | p. 112 |
| Reflecting on Your Tutoring | p. 112 |
| Creating a Metaphor for Tutoring | p. 113 |
| Tutors Askŕ | p. 115 |
| Tutors Talk: Evaluating What They Say | p. 119 |
| Presenting at a Conference | p. 121 |
| Outside Tutoring and Editing Jobs | p. 124 |
| Index | p. 127 |
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