Definition of Communication

Models of Communication

Essential Parts of Communication

Communication in Context

Principles of Communication

2. Perception and Listening

Introductory Exercises

Why Don't We All See Things the Same Way?

Perception and Awareness

Perceptual Differences

Self-Concept

Eyes, Ears, Heart

Importance of Listening

Kinds of Listening

Barriers to Listening

Improving Listening Skills

3. Verbal Communication

What Is Language?

Principles of Verbal Communication

Language as an Obstacle to Communication

Barriers to Communication

Improving Verbal Communication

4. Nonverbal Communication

What is Nonverbal Communication?

Principles of Nonverbal Communication

Types of Nonverbal Communication

Improving Your Understanding

5. Intercultural Communication

Definition of Intercultural Communication

Characteristics of Intercultural Communication

Barriers to Intercultural Communication

Improving Intercultural Communication

6. Intrapersonal and Interpersonal Communication.

What Is Intrapersonal Communication?

Maslow's Hierarchy

Schutz's Interpersonal Needs

Johari Window

Social Penetration Theory

Coming Together

Growing Apart

Improving Interpersonal Communication

7. Group Communication.

Types of Groups

How Groups Meet Our Basic Needs

How Many Members Does it Take to Make a Group?

Groups Play By Their Own Rules

Problem-Solving in Groups

How Do Groups Develop?

Lifecycles of Groups

Why Do People Stay in a Group?

Group Members Have Roles to Play

When Groups Come Together via Computers

Group Members as Leaders

8. Communication at Work

What Do You Know Already?

What Do You Need to Know?

Making Contact

You've Got the Invitation to Interview!

Effective Communication in Teams and Groups

Effective Communication in Meetings

Effective Communication in Virtual Meetings

9. Mass Communication

What Is Mass Communication?

Types of Mass Communication

Functions of Mass Communication

Effects of Mass Communication

Critical Analysis of Mass Communication

10. Speech Preparation

How to Choose a Topic

Getting to Know Your Audience

Conducting Research

The Five Parts of any Speech

Constructing the Introduction, Conclusion, and Effective Transitions

17 Organizational Patterns for your Speech

The Speech to Inform

Sample Outline: The Informative Speech

The Speech to Persuade

Sample Outline: The Persuasive Speech

Persuasive Arguments

Fallacies in Reasoning

Ethics in Communication

11. Speech Presentation

What Makes for a “Good Delivery?”

Speaking Effectively

Speech Anxiety

Nonverbal Communication and Delivery

Umms, Ahhs, and Other Speech Disfluencies

Effective Notecards and Other Useful Tools

Effective Eye Contact

Visual Aids: Purpose, Emphasis, Support, and Clarity

Types of Visual Aids

Methods and Materials

Preparing Visual Aids

Using Visual Aids

Effective PowerPoint Presentations

Index

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