9780805854206

This is a very good time for consultants. As corporations have been reorganizing and downsizing, merging and globalizing, the consulting business has been booming. The Basic Principles of Effective Consulting is about what effective consultants do and how they do it. It provides a step-by-step process that can provide successful outcomes for consultants and their clients. The chapters have plenty of examples and cases of the process used by effective consultants, as cases and examples are one of the best ways to learn the consulting business. Also provided as part of each chapter are short pieces of expert advice by established consultants and users of consulting services. Teachers in business schools will find this book can serve as an excellent supplemental textbook on consulting practices.

Foreword	p. ix
Preface	p. xi
About the Authors	p. xv
Consultants and Consulting	p. 1
From the Experts ... The Internal Consultant's Role at Dow Jones & Company	p. 10
Establishing Expectations and Goals	p. 15
From the Experts ... Criteria for Selecting Consultants at Archer Daniels Midland	p. 19
Formalizing the Agreement: Proposals and Contracts	p. 33
From the Experts ... The Importance of Written Contracts	p. 37
Developing a Project Strategy: Diagnosis and Data Collection	p. 60
From the Experts ... Data Collection Begins at the Beginning!	p. 69
Interviewing	p. 84
From the Experts ... Listen Up!	p. 92
Preparing the Feedback/Assessment Report: Moving the Client to Action	p. 102
From the Experts ... Is There Such a Thing as Too Much Input to Report?	p. 106
Presenting the Findings: Moving From Diagnosis to Commitment to Action	p. 124
From the Experts ... Presenting the Findings	p. 125
Initiating Action	p. 139
From the Experts ... A Few Simple Steps to Implement Change	p. 149
Ending the Project	p. 152
From the Experts ... Life With Consultants: First, Prepare for the End	p. 154
Some Final Thoughts: The Basic Principles of Effective Consulting	p. 162
From the Experts ... Building Strong Consultant-Client Relationships at PricewaterhouseCoopers	p. 165
Some Further Reading	p. 168
Index	p. 171
Table of Contents provided by Ingram. All Rights Reserved.

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The Basic Principles of Effective Consulting

The Basic Principles of Effective Consulting

0805854207

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Table of Contents

Supplemental Materials