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| Introducing Marketing Research | p. 2 |
| Understanding the Marketing Research Industry | p. 24 |
| Steps in the Marketing Research Process Including Defining the Problem and Research Objectives | p. 60 |
| Research Design | p. 100 |
| Accessing Secondary Data and Online Information Databases | p. 134 |
| Standardized Information Sources | p. 170 |
| Deciding on Your Survey Data Collection Method | p. 196 |