9781576753415

This revised and expanded version of Analyses for Improving Performance provides the tools for doing the crucial-yet often overlooked-upfront analyses essential to the success of any performance improvement effort. Human resource development expert Richard A Swanson's step-by-step method allows program developers and managers to: Asses an organisations's real business needs and the status of its supporting systems; Analyse necessary worker skills, knowledge, and attitudes; Specify performance requirements and evaluation standards; Produce a viable and comprehensive performance improvement design.

Richard A. Swanson is Distinguished Research Professor of Human Resource Development and the Sam Lindsey Chair in the College of Business and Technology at The University of Texas at Tyler. He is also a University of Minnesota professor emeritus. Swanson is an internationally recognized authority on performance improvement and organizational change, human resource development, and results assessment. His re- cent work has focused on theory building research.
Swanson has consulted with major corporations throughout the United States, Canada, Mexico, Europe, and Africa. He has authored more than 240 publications on human resource development and per- formance improvement. He served as president of the Academy of Human Resource Development and was the founding editor of two scholarly journals, Human Resource Development Quarterly and Ad- vances in Developing Human Resources.
Swanson’s most recent book is Research in Organizations (2005), winner of the Book-of-the-Year Award from the Academy of Human Resource Development. Other recent books include The Adult Learner (2005), Foundations of Human Resource Development (2001), Assess- ing the Financial Benefits of Human Resource Development (2001), and Results: How to Assess Performance, Learning, and Perceptions in Organizations (1999). Swanson was inducted into the International Adult and Continuing Education Hall of Fame (2001), received the Distinguished Alumni Award from the University of Illinois (2003), and was inducted into the Human Resource Development Scholar Hall of Fame (2004). The Richard A. Swanson Lectureship was established at the University of Minnesota in 2006.

Linking improvement programs to important organizational goals	p. 3
Theoretical foundation of performance improvement	p. 11
Case study of analysis for performance improvement	p. 37
Concepts for diagnosing performance	p. 49
The performance diagnosis process	p. 57
Constructing a performance improvement proposal	p. 79
Documenting and improving work processes	p. 93
Data collection methods	p. 107
The nature of workplace expertise	p. 125
Documenting job descriptions	p. 135
Developing task inventories	p. 143
Documenting process-referenced tasks	p. 155
Detailing procedural tasks	p. 163
Detailing system tasks	p. 187
Detailing knowledge tasks	p. 217
Organizing and prioritizing analysis work for maximum performance impact	p. 259
From analysis to performance improvement	p. 269
Table of Contents provided by Blackwell. All Rights Reserved.

What is included with this book?

The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.

The Used, Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.

Amazon no longer offers textbook rentals. We do!

Analysis for Improving Performance Tools for Diagnosing Organizations & Documenting Workplace Expertise

Analysis for Improving Performance Tools for Diagnosing Organizations & Documenting Workplace Expertise

1576753417

Summary

Author Biography

Table of Contents

Supplemental Materials

Write a Review