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Advantage Books: Human Resource Management Essential Perspectives

by: Mathis, Robert L.; Jackson, John H.

Advantage Books: Human Resource Management Essential Perspectives

by: Mathis, Robert L.; Jackson, John H.

ISBN 13:
9780324361780
ISBN 10:
0324361785
Edition: 4th
Format: Paperback
Copyright: 03/10/2006
Publisher: South-Western College Pub
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Summary

HUMAN RESOURCE MANAGEMENT: ESSENTIAL PERSPECTIVES is the perfect guide for anyone preparing for the HR certification exam. This text offers you practical coverage of basic concepts, as well as a "managerial perspectives" at the beginning of each chapter that will encourage you to apply the concepts you have learned.

CHAPTER 1 Changing Nature of Human Resource Management

(18)

Nature of Human Resource Management

(3)

HR Activities

HR in Organizations

Human Capital and HR

Human Resources as a Core Competency

HR Management Challenges

(2)

Globalization of Business

Economic and Technological Changes

Workforce Demographics and Diversity

HR Management Roles

(1)

Administrative Role of HR

Operational and Employee Advocate Role for HR

Strategic Role for HR

HR Technology

(1)

Ethics and HR Management

(1)

HR Management as a Career Field

Nature of Strategic HR Management

(2)

Organizational Productivity and HR Efforts

Organizational Effectiveness and Financial Contributions of HR

Customer Service and Quality Linked to HR Strategies

Organizational Culture and Organizational Effectiveness

Human Resource Planning

(2)

HR Planning Process

Scanning the External Environment

(1)

Assessing the Internal Workforce

(1)

Jobs and Skills Audit

Organizational Capabilities Inventory

Forecasting HR Supply and Demand

(2)

Forecasting the Demand for Human Resources

Forecasting the Supply of Human Resources

Succession Planning Managing a Human Resources Surplus

HR Planning in Mergers and Acquisitions

Measuring HR Effectiveness Using HR Metrics

(4)

Measures of Strategic HR Effectiveness

HR Measurement and Benchmarking

HR Audit

CHAPTER 2 Organization/Individual Relations and Retention

(14)

Individual/Organizational Relationships

(2)

The Psychological Contract

Job Satisfaction, Loyalty, and Commitment

Loyalty and Organizational Commitment

Employee Absenteeism

(1)

Types of Absenteeism

HR Metrics: Measuring Absenteeism

Controlling Absenteeism

Employee Turnover

(2)

Types of Turnover

HR METRICS: Measuring Turnover

Individual Employee Performance

(1)

Individual Performance Factors

Individual Motivation

Management Implications for Motivating Individual Performance

Retention of Human Resources

(5)

Characteristics of the Employer and Retention

Job Design, Work and Retention

Job Design, Work Schedules, and Telework

Career Opportunities and Retention

Rewards and Retention

Employee Relationships and Retention

Managing Retention

(3)

Retention Measurement and Assessment

Determining Retention Management Actions

Retention Evaluation and Follow-Up

CHAPTER 3 Equal Employment

(14)

Equal Employment Opportunity Concepts

(1)

Major Equal Employment Laws

(4)

Civil Rights Act of 1964, Title VII

Civil Rights Act of 1991

Executive Orders 11246, 11375, and 11478

Affirmative Action

Uniform Guidelines on Employee Selection Procedures

Validity and Equal Employment

(1)

EEO Compliance

(3)

Sex/Gender Discrimination

Americans with Disabilities Act

Age, Race, and Other Types of Discrimination

(2)

Age Discrimination

Other Types of Discrimination

Managing Diversity

(3)

CHAPTER 4 Staffing

(18)

Nature of Job Analysis

(2)

Task-Based Job Analysis

Competency-Based Job Analysis

Conducting the Job Analysis

Job Analysis and the Americans with Disabilities Act (ADA)

Job Analysis and Wage/Hour Regulations

Job Descriptions and Job Specifications

(1)

Strategic Approach to Recruiting

(1)

Labor Markets and Recruiting Decisions

Training of Recruiters

Regular versus Flexible Staffing

Internal Recruiting

(1)

Job Posting

Promotions and Transfers

Employee-Focused Recruiting

External Recruiting Sources

(1)

Internet Recruiting

(1)

E-Recruiting Methods

Advantages and Disadvantages of Internet Recruiting

Recruiting Evaluation and Metrics

(1)

Evaluating the Cost of Recruiting

Selection and Placement

(2)

Criteria, Predictors, and Job Performance

The Selection Process

(3)

Applicant Job Interest

Pre-employment Screening

Application Forms

Immigration Forms

Selection Testing

Ability Tests

Personality Tests

Honesty/Integrity Tests

Selection Interviewing

(1)

Structured Interviews

Less-Structured Interviews

Problems in the Interview

Background Investigation

(1)

Sources of Background Information

Making the Job Offer

(3)

CHAPTER 5 Training and Developing Human Resources

(18)

Nature of Training

(2)

Organizational Competitiveness and Training

Performance Consulting

Training and Organizational Strategy

Training Process

(2)

Training Needs Assessment

Establishing Training Objectives and Priorities

Training Design

Transfer of Training

Training Categories

(1)

Training Delivery

(2)

Internal Training

External Training

E-learning: Online Training

Training Approaches

Training Evaluation

(2)

Levels of Evaluation

Training Evaluation Metrics

Training for Global Assignments

(1)

Careers and Career Planning

(3)

Career Planning Perspectives

Organization-Centered Career Planning

Career Transitions and HR

Global Career Development

Late-Career/Retirement Issues

Women and Careers

Special Career Issues for Organizations and Individuals

(1)

Career Plateaus

Technical and Professional Workers

Dual-Career Couples

Developing Human Resources

(1)

Developing Specific Capabilities/Competencies

Lifelong Learning

Redevelopment

Company Web Sites and Career Development

Development Needs Analyses

(1)

Assessment Centers

Psychological Testing

Performance Appraisals

Succession Planning

(1)

Succession Planning Process

Choosing a Development Approach

(2)

Job-Site Development Approaches

Off-Site Development Approaches

Management Development

CHAPTER 6 Performance Management and Appraisal

(18)

Nature of Performance Management

(1)

Difference between Performance Management and Performance Appraisals

Performance-Focused Organizational Culture

(1)

Executive Commitment to Performance Management

Identifying and Measuring Employee Performance

(2)

Types of Performance Information

Relevance of Performance Criteria

Performance Standards

Legal and Effective Performance Appraisal Processes

(2)

Legal Concerns and Performance Appraisals

Uses of Performance Appraisals

WHO Conducts Appraisals?

(3)

Supervisory Rating of Subordinates

Employee Rating of Managers

Team/Peer Rating

Self-Rating

Outsider Rating Multisource/360° Feedback

Methods for Appraising Performance

(3)

Category Scaling Methods

Comparative Methods

Narrative Methods

Management by Objectives

Combinations of Methods

Training of Managers and Employees

(2)

Rater Errors

Appraisal Feedback

(4)

Appraisal Interview

Reactions of Managers

Reactions of Appraised Employees

Effective Performance Management

CHAPTER 7 Compensation Strategies and Practices

101

(18)

Types of Compensation

101

(1)

Base Pay

Variable Pay

Benefits

Compensation Philosophies

102

(1)

Entitlement Philosophy

Performance Philosophy

Compensation System Design Issues

103

(3)

Global Compensation Issues

Market Competitiveness and Compensation

Competency-Based Pay

Individual versus Team Rewards

Compensation Fairness

Legal Constraints on Pay Systems

106

(2)

Fair Labor Standards Act (FLSA)

Independent Contractor Regulations

State and Local Laws

Garnishment Laws

Development of a Base Pay System

108

(3)

Valuing Jobs with Job Evaluation Methods

Valuing Jobs Using Market Pricing

Pay Surveys

Pay Structures

111

(1)

Pay Grades

Pay Ranges

Individual Pay

111

(1)

Pay Compression

Determining Pay Increases

112

(2)

Pay Adjustment Matrix

Seniority/COLAS/LSI

Executive Compensation

114

(5)

Global Executive Compensation

Elements of Executive Compensation

Reasonableness of Executive Compensation

CHAPTER 8 Variable Pay and Benefits

119

(20)

Variable Pay: Incentives for Performance

119

(3)

Measuring the Success of Variable Pay Plans

Successes and Failures of Variable Pay Plans

Individual Incentives

121

(1)

Piece-Rate Systems

Bonuses

Special Incentive Programs

Sales Compensation

122

(1)

Types of Sales Compensation Plans

Sales Compensation Challenges

Group/Team Incentives

123

(3)

Design of Group/Team Incentive Plans

Problems with Group/Team Incentives

Successes and Failures of Group/Team Incentives

Types of Group/Team Incentives

Organizational Incentives

126

(1)

Profit Sharing

Employee Stock Plans

Strategic Perspectives on Benefits

127

(1)

Benefits as Competitive Advantage

Benefits and Workforce Attraction/Retention

Benefits Design

Types of Benefits

127

(1)

Government-Mandated Benefits

Voluntary Benefits

Security Benefits

128

(1)

Workers' Compensation

Unemployment Compensation

Severance Pay

Retirement Benefits

129

(2)

Retirement Benefits and Age Discrimination

Social Security

Pension Plans

Health-Care Benefits

131

(2)

Increases in Health Benefits Costs

Controlling Health-Care Benefits Costs

Health-Care Legislation

Financial Benefits

133

(1)

Family-Oriented Benefits

134

(1)

Family and Medical Leave Act

Benefits for Domestic Partners

Time-off and Other Miscellaneous Benefits

135

(1)

Benefits Administration

135

(4)

Benefits Communication

HR Technology and Benefits

Flexible Benefits

CHAPTER 9 Employee Relations

139

(18)

Health, Safety, and Security

139

(1)

Legal Requirements for Safety and Health

140

(1)

Workers' Cosmpensation

Americans with Disabilities Act and Safety Issues

Child Labor Laws

Occupational Safety and Health Act

141

(2)

OSHA Enforcement Standards

Ergonomics and OSHA

OSHA Recordkeeping Requirements

OSHA Inspections

Critique of OSHA Inspection Efforts

Safety Management

143

(2)

Organizational Commitment and a Safety Culture

Safety Policies, Discipline, and Recordkeeping

Safety Training and Communication

Safety Committees

Inspection, Investigation, and Evaluation

Employee Health

145

(2)

Workplace Health Issues

Health Promotion

Security Concerns at Work

147

(1)

Workplace Violence

Security Management

Employee Screening and Selection

Rights and Responsibilities Issues

148

(2)

Employment Contracts

Implied Contracts

Rights Affecting the Employment Relationship

150

(1)

Employment-at-Will

Wrongful Discharge

Alternative Dispute Resolution

Balancing Employer Security Concerns and Employee Rights

151

(3)

Employees' Free Speech Rights

Workplace Monitoring

HR Policies, Procedures, and Rules

154

(3)

Employee Handbooks

Employee Discipline

Discharge: The Final Disciplinary Step

CHAPTER 10 Labor Relations

157

(16)

Nature of Unions

157

(2)

Why Employees Unionize

Global Labor Union Issues

Union Membership in the United States

159

(2)

Public-Sector Unionism

Reasons for U.S. Union Membership Decline

Basic Labor Law: "National Labor Code"

161

(2)

Wagner Act (National Labor Relations Act)

Taft-Hartley Act (Labor-Management Relations Act)

Landrum-Griffin Act (Labor-Management Reporting and Disclosure Act)

Civil Service Reform Act of 1978

Unionization Process

163

(2)

Organizing Campaign

Authorization Cards

Representation Election

165

(1)

Certification and Decertification

Contract Negotiation (Collective Bargaining)

Collective Bargaining

166

(1)

Collective Bargaining Process

167

(2)

Preparation and Initial Demands

Continuing Negotiations

Settlement and Contract Agreement

Bargaining Impasse

Strikes and Lockouts

Union

Management Cooperation

Employee Involvement Programs

Unions and Employee Ownership

Grievance Management

169

(4)

Grievance Procedures

Steps in a Grievance Procedure

APPENDIX A Major Federal Equal Employment Opportunity Laws and Regulations

173

(2)

APPENDIX B Guidelines to Lauful and Unlawful PreEmployment Inquiries

175

(2)

APPENDIX C SampleJob Description

177

(2)

APPENDIX D Effective Interviewing

179

(2)

APPENDIX E Legal Do's and Don'ts for Managers During the Unionization

181

(2)

Glossary

183

(12)

Index

195

Amazon no longer offers textbook rentals. We do!

Advantage Books: Human Resource Management Essential Perspectives

Advantage Books: Human Resource Management Essential Perspectives

9780324361780

0324361785

Summary

Table of Contents

Supplemental Materials

Write a Review

Amazon no longer offers textbook rentals. We do!

Advantage Books: Human Resource Management Essential Perspectives

Advantage Books: Human Resource Management Essential Perspectives

9780324361780

0324361785

Summary

Table of Contents

Supplemental Materials

Write a Review

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