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Administrative Assistant's and Secretary's Handbook

by: Stroman, James

Administrative Assistant's and Secretary's Handbook

by: Stroman, James

ISBN 13:
9780814409138
ISBN 10:
081440913X
Edition: 3rd
Format: Hardcover
Copyright: 04/09/2008
Publisher: Amacom Books

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Administrative Assistant's and Secretary's Handbook > ISBN13: 9780814409138

Summary

This updated third edition of the successful handbook for administrators includes new photos, current shipping information, and updated tables and content on software and technology. Chapters and topics have also been added that cover time and stress management, dealing with computer problems, electronic records management, communication skills and more.

Author Biography

James Stroman (Dallas, TX) has worked as an executive assistant to an army general, a governor, and the owner of an NFL football team.

Kevin Wilson (Acworth, GA) is Vice President of Videologies, Inc., a company that specializes in training administrative professionals in Fortune 500 companies.

Jennifer Wauson (Atlanta, GA) is President of Videologies, Inc.

General Procedures	p. 1
Overview for the New Administrative Assistant	p. 3
Daily Routine	p. 7
Telephone Usage	p. 18
Mail Services and Shipping	p. 33
Travel Arrangements	p. 56
Meetings	p. 77
Time Management	p. 90
Keeping Accurate Records	p. 94
Office Equipment and Computers	p. 101
Office Machines	p. 103
Telecommunications Equipment	p. 11
Computer Hardware	p. 121
Computer Software	p. 135
Database Management	p. 154
Computer Networking	p. 159
Email	p. 165
Using the Internet	p. 186
Web Conferencing	p. 198
Spreadsheet Software	p. 206
Data Security	p. 212
Keyboarding Skills	p. 219
Word Processing	p. 224
Desktop Publishing	p. 232
Using PowerPoint	p. 248
Troubleshooting Computer Programs	p. 265
Office Ergonomics	p. 278
Glossary of Computer Terms	p. 287
Business Documents	p. 307
The Business Letter	p. 309
Other Written Communications	p. 331
Forms of Address	p. 343
Legal Documents and Terms	p. 361
Language Usage	p. 375
Grammar	p. 377
Language Usage and Style	p. 403
Common English Usage Problems	p. 419
Spelling	p. 437
Pronunciation	p. 458
Punctuation	p. 463
Numerals	p. 478
Financial Activities	p. 489
Bookkeeping and Accounting	p. 491
Business Taxes	p. 504
Banking	p. 508
Special Business and Financial Information for the Small Business Administrative Assistant	p. 521
Weights and Measures	p. 530
Career Advancement	p. 537
Your Future	p. 539
Presentation Skills	p. 546
Communications Skills	p. 552
Office Management and Supervision	p. 558
Index	p. 565
Table of Contents provided by Blackwell. All Rights Reserved.

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