Administration and Management in Criminal Justice : A Service Quality Approach
ISBN: 9781412950817 | 1412950813
Format: PaperbackPublisher: SAGE Publications, Inc
Pub. Date: 12/8/2009
Why Rent from Knetbooks?
Because Knetbooks knows college students. Our rental program is designed to save you time and money. Whether you need a textbook for a semester, quarter or even a summer session, we have an option for you. Simply select a rental period, enter your information and your book will be on its way!
Top 5 reasons to order all your textbooks from Knetbooks:
- We have the lowest prices on thousands of popular textbooks
- Free shipping both ways on ALL orders
- Most orders ship within 48 hours
- Need your book longer than expected? Extending your rental is simple
- Our customer support team is always here to help
This textbook addresses all of the specialty areas in criminal justice management, devoting equal time to the unique requirements of each manager in the different branches of the criminal justice system. In addition, this book looks at management within this dynamic environment and discusses theories and concepts that promote managing an open, responsive system. The authors interweave criminal justice examples into management approaches using the service quality lens. This approach demonstrates that by understanding and designing customer wants... MORE
| Preface | |
| Introduction to Managing and Administering a Criminal Justice Organization | |
| Open and Closed Systems | |
| Service Quality Approach | |
| Environmental Pressures | |
| Power, Conflict, and Ethical Issues | |
| Motivational Theories | |
| Leadership Theories | |
| Communication | |
| Policing Administration | |
| Cor... MORE | |
| Courts and Juvenile Justice | |
| Probation and Parole | |
| Security Management | |
| Measuring Organizational Effectiveness in Service Quality | |
| Table of Contents provided by Ingram. All Rights Reserved. |
Please wait while this item is added to your cart...
