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Accounting Information Systems

ISBN: 9780201357219 | 0201357216
Edition: 8th
Format: Hardcover
Publisher: PRENTICE HALL
Pub. Date: 1/1/2000

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SummaryTable of Contents
The #1 market leader is appropriate for MBA and undergraduate level courses in accounting information systems. The 8/e is extensively rewritten (almost 100 pages shorter) and includes a new two-color design. There is increased coverage of business strategy so that students can immediately begin to think about how information technology may be used to help organizations achieve their goals and improved coverage of databases and data modeling, including the use of Microsoft ACCESS to illustrate the concepts. There is enhanced coverage of e-commerce, including the topics of FEDI and control issues and a continued focus on transaction cycles from a business process perspective, including many new techniques that perpetrators are using to defraud companies, and an improved presentation of the systems development/acquisition process. Includes a CW web site with resources to support faculty and students.
Prefacexxiii
PART ONE CONCEPTUAL FOUNDATIONS OF ACCOUNTING INFORMATION SYSTEMS1(115)
Accounting Information Systems: An Overview
1(25)
... MORE
1(1)
Integrative Case: S&S, Inc.
1(1)
Introduction
2(1)
What Is an AIS?
2(1)
Why Study AIS?
3(3)
The Study of AIS Is Fundamental to Accounting
3(2)
The AIS Course Complements Other Systems Courses
5(1)
Information Technology and Corporate Strategy
6(1)
The AIS and Corporate Strategy
7(3)
7-Eleven Discovers Difficulty in Transferring IS Across Cultures
8(1)
Strategy and Strategic Positions
8(2)
The Value Chain
10(2)
The Value System
11(1)
How an AIS Can Add Value to an Organization
12(1)
Information and Decision Making
13(4)
What Is Information?
13(1)
Decision Making
13(1)
How Wal-Mart Uses IT and Its AIS to Succeed
14(1)
Types of Decisions
14(3)
Value of Information
17(1)
Information Overload
17(1)
The Future of AIS
17(1)
Summary and Case Conclusion
18(1)
Key Terms
18(1)
Chapter Quiz
19(1)
Discussion Questions
19(1)
Problems
20(1)
Cases
21(4)
Anycompany, Inc.--An Ongoing Comprehensive Case
21(1)
Ackoff's Management Misinformation Systems
21(4)
Answers to Chapter Quiz
25(1)
Elements and Procedures of General Ledger-Based Accounting Information Systems
26(30)
Learning Objectives
26(1)
Integrative Case: S&S, Inc.
26(1)
Introduction
27(1)
Business Activities and Information Needs
28(3)
Transaction Processing: Documents and Procedures
31(8)
Capture Transaction Data on Source Documents
31(2)
Record Transaction Data in Journals
33(2)
Post Transactions to Ledgers
35(4)
Providing Information for Decision Making
39(5)
Financial Statements
39(1)
What Does a Small Business Controller Do?
40(1)
Managerial Reports
40(4)
Avoiding Dysfunctional Budgeting Behavior
44(1)
Internal Control Considerations
44(2)
Adequate Documentation
45(1)
Segregation of Duties
46(1)
Summary and Case Conclusion
46(3)
Stealing the Entire Company
47(2)
Key Terms
49(1)
Chapter Quiz
49(1)
Discussion Questions
50(1)
Problems
50(5)
Anycompany, Inc.--An Ongoing Comprehensive Case
54(1)
S&S, Inc.
55(1)
Answers to Chapter Quiz
55(1)
Systems Development and Documentation Techniques
56(36)
Learning Objectives
56(1)
Integrative Case: S&S, Inc.
56(1)
Introduction
57(1)
Data Flow Diagrams
58(7)
Elements in a Data Flow Diagram
59(1)
Guidelines for Drawing a DFD
60(3)
Subdividing the DFD
63(2)
Flowcharts
65(13)
Flowchart Symbols
66(1)
Document Flowcharts
67(1)
Computer System Flowcharts
68(3)
Program Flowcharts
71(3)
General Guidelines for Preparing Flowcharts
74(2)
Differences Between DFDs and Flowcharts
76(2)
Decision Tables
78(2)
Summary and Case Conclusion
80(1)
Key Terms
80(1)
Chapter Quiz
81(1)
Discussion Questions
82(1)
Problems
82(9)
Anycompany, Inc.--An Ongoing Comprehensive Case
90(1)
Dub 5
90(1)
Answers to Chapter Quiz
91(1)
Introduction to Data Processing
92(24)
Learning Objectives
92(1)
Integrative Case: S&S, Inc.
92(1)
Introduction
93(1)
Information Systems Can Reduce Health Care Costs
94(1)
Data Input
94(2)
An Insurance Company Is Eliminating Paperwork
95(1)
Data Storage
96(4)
Fundamental Data Storage Concepts and Definitions
96(1)
Types of Files
96(1)
File Access and Organization
97(3)
Data Processing
100(6)
Batch Processing
102(2)
On-line, Real-Time Processing
104(1)
Advantages of Each Method
105(1)
Information Output
106(2)
Forms of Information Output
106(1)
Purpose of Information Output
107(1)
Summary and Case Conclusion
108(1)
Key Terms
108(1)
Chapter Quiz
109(1)
Discussion Questions
109(1)
Problems
110(5)
Case 4.1
113(1)
S&S, Inc.
113(1)
Wekender Corporation
114(1)
Answers to Chapter Quiz
115(1)
APPENDIX TO CHAPTER 4 INFORMATION TECHNOLOGY CONCEPTS116(132)
Computer Hardware
117(10)
Sizes of Computers
118(1)
Central Processing Unit
119(3)
Secondary Storage
122(1)
Input Devices
123(3)
Output Devices
126(1)
Software
127(14)
Levels of Computer Languages
127(5)
Systems Software
132(1)
Application Software
133(1)
Image Processing
134(1)
Decision Support Systems
135(3)
Artificial Intelligence
138(3)
Key Terms
141(1)
Data Bases
142(39)
Learning Objectives
142(1)
Integrative Case: S&S, Inc.
142(1)
Introduction
142(1)
Data Bases
143(8)
Logical and Physical Views of Data
144(1)
Schemas
145(2)
The Data Dictionary
147(1)
DBMS Languages
147(4)
Relational Data Bases
151(5)
Basic Requirements of the Relational Data Model
152(1)
Case Study: Designing a Relational Data Base for S&S Inc.
153(3)
Data Base Design
156(5)
Planning
158(1)
Requirements Analysis
158(1)
Design
158(1)
Coding
159(1)
Implementation
160(1)
Operation and Maintenance
160(1)
Role of the Accountant
161(1)
Data Base Systems and the Future of Accounting
161(1)
Data Bases or Financial Statements?
162(1)
Summary and Case Conclusion
162(1)
Key Terms
163(1)
Chapter Quiz
163(1)
Discussion Questions
164(1)
Problems
165(3)
Anycompany, Inc.--An Ongoing Comprehensive Case
167(1)
Research Projects
167(1)
Appendix A: Query Languages
168(1)
Querying a Relational Data Base
168(8)
Structured Query Language: A Text-Based Query Language
168(7)
Graphical Query Languages
175(1)
Key Terms
176(1)
Appendix B: Object Oriented DBMSs
177(1)
Object-Oriented Data Bases
177(1)
Advantages and Criticisms of Object-Oriented DBMSs
178(1)
The Future of Relational and Object-Oriented DBMSs
179(1)
Key Terms
180(1)
Answers to Chapter Quiz
180(1)
Data Modeling and Data Base Design
181(33)
Learning Objectives
181(1)
Integrative Case: S&S, Inc.
181(1)
Introduction
182(1)
The REA Data Model
182(2)
Entity-Relationship Diagrams
184(2)
Developing an REA Diagram
186(6)
Identify Economic Exchange Events
187(1)
Identify Resources and Agents
187(1)
Specify Cardinalities
188(4)
Implementing an REA Diagram in a Relational Data Base
192(5)
Create Tables for Each Entity and Many-to-Many Relationship
192(1)
Identify Attributes for Each Table
193(3)
Implement One-to-One and One-to-Many Relationships
196(1)
Using REA Diagrams
197(7)
Documentation
197(3)
Organizational Specificity of REA Diagrams
200(1)
Extracting Information from the AIS
200(1)
Why Involve Users in Data Modeling?
201(3)
Integrating REA Diagrams Across Cycles
204(2)
The Changing Nature of Accounting at IBM
205(1)
Chapter Summary and Case Conclusion
206(2)
Key Terms
208(1)
Chapter Quiz
208(1)
Discussion Questions
209(1)
Problems
209(4)
Anycompany, Inc.--An Ongoing Comprehensive Case
213(1)
Practical Data Base Design
213(1)
Answers to Chapter Quiz
213(1)
Electronic Commerce
214(34)
Learning Objectives
214(1)
Integrative Case: S&S, Inc.
214(1)
Introduction
214(1)
Basic Electronic Commerce Concepts
215(7)
Types of Electronic Commerce
215(1)
Providing Assurance for Electronic Commerce
216(1)
Electronic Data Interchange (EDI)
216(2)
Financial Electronic Data Interchange (FEDI)
218(2)
Effects of Electronic Commerce
220(1)
Using the Web for Public Relations
221(1)
Data Communications System Model
222(15)
Types of Networks
222(1)
Using Groupware and Intranets to Leverage Knowledge
223(1)
Data Communications System Components
223(1)
Interface Devices
224(3)
Communications Software
227(1)
Communications Channels
228(3)
Network Configuration Options
231(6)
Control and Accounting Issues in Electronic Commerce
237(3)
Control Issues in Electronic Commerce
237(3)
Accounting Issues
240(1)
Summary and Case Conclusion
240(2)
S&S Today
240(1)
S&S Five Years in the Future
240(2)
Key Terms
242(1)
Chapter Quiz
242(1)
Discussion Questions
243(1)
Problems
243(4)
Anycompany, Inc.--An Ongoing Comprehensive Case
246(1)
Electronic Payments
Electronic Commerce Opportunities
Answers to Chapter Quiz
247(1)
PART TWO CONTROL AND AUDIT OF ACCOUNTING INFORMATION SYSTEMS248(165)
Control and Accounting Information Systems
248(37)
Learning Objectives
248(1)
Integrative Case: Springer's Northwest Lumber & Supply
248(1)
Introduction
249(1)
AIS Threats
249(4)
Why AIS Threats Are Increasing
251(2)
Overview of Control Concepts
253(4)
Internal Control Classifications
254(1)
The Foreign Corrupt Practices Act
255(1)
Study by the Committee of Sponsoring Organizations
255(1)
Study by the Information Systems Audit and Control Foundation
256(1)
The Control Environment
257(4)
Commitment to Integrity and Ethical Values
258(1)
Management's Philosophy and Operating Style
258(1)
Organizational Structure
259(1)
The Audit Committee of the Board of Directors
259(1)
Methods of Assigning Authority and Responsibility
259(1)
Human Resources Policies and Practices
260(1)
External Influences
260(1)
Control Activities
261(8)
Proper Authorization of Transactions and Activities
261(1)
Control Problems in a School District
262(1)
Segregation of Duties
262(3)
Design and Use of Adequate Documents and Records
265(1)
Adequate Safeguards of Assets and Records
265(1)
Independent Checks on Performance
266(3)
Risk Assessment
269(4)
Identify Threats
269(2)
Risk Analysis at Dow Chemical
271(1)
Estimate Risk
272(1)
Estimate Exposure
272(1)
Identify Controls
272(1)
Estimate Costs and Benefits
272(1)
Determine Cost-Benefit Effectiveness
273(1)
Information and Communication
273(1)
Monitoring Performance
274(1)
Effective Supervision
274(1)
Responsibility Accounting
275(1)
Internal Auditing
275(1)
Summary and Case Conclusion
275(2)
Key Terms
277(1)
Chapter Quiz
277(1)
Discussion Questions
278(1)
Problems
279(5)
Anycompany, Inc.--An Ongoing Comprehensive Case
282(1)
The Greater Providence Deposit & Trust Embezzlement
282(2)
Answers to Chapter Quiz
284(1)
Computer-Based Information Systems Control
285(43)
Learning Objectives
285(1)
Integrative Case: Seattle Paper Products (SPP)
285(1)
Introduction
286(1)
General Controls
286(22)
Developing a Security Plan
287(1)
Segregation of Duties Within the Systems Function
287(1)
Project Development Controls
288(1)
Harnessing Runaway Systems
289(1)
Physical Access Controls
290(1)
Logical Access Controls
290(1)
Ensuring Password Integrity
291(1)
``Active Badges'' Keep Silent Tabs on Employees' Whereabouts
292(1)
Data Storage Controls
293(1)
Data Transmission Controls
294(3)
Documentation Standards
297(1)
Minimizing System Downtime
298(1)
Disaster Recovery Plans
298(2)
A Model for Disaster Recovery Planning
300(1)
Protection of Personal Computers and Client/Server Networks
301(3)
Internet Controls
304(4)
Application Controls
308(8)
Source Data Controls
308(1)
Input Validation Routines
309(2)
On-Line Data Entry Controls
311(1)
Data Processing and File Maintenance Controls
312(1)
Output Controls
313(1)
Application Controls: An On-Line Processing Example
313(3)
Application Controls: A Batch Processing Example
316(1)
Summary and Case Conclusion
316(4)
Key Terms
320(1)
Chapter Quiz
320(1)
Discussion Questions
321(1)
Problems
322(5)
Anycompany, Inc.--An Ongoing Comprehensive Case
326(1)
The State Department of Taxation
326(1)
Answers to Chapter Quiz
327(1)
Computer Fraud and Security
328(46)
Learning Objectives
328(1)
Integrative Case: Northwest Industries
328(1)
Introduction
329(1)
The Fraud Process
330(1)
Why Fraud Occurs
331(4)
Pressures
332(1)
Opportunities
333(1)
Rationalizations
334(1)
Computer Fraud
335(13)
The Rise in Computer Fraud
336(1)
Computer Fraud Classifications
337(3)
Computer Fraud and Abuse Techniques
340(6)
Computer Viruses
346(2)
A Worm Run Amok
348(1)
Preventing and Detecting Computer Fraud
348(12)
Make Fraud Less Likely to Occur
349(2)
Increase the Difficulty of Committing Fraud
351(3)
Keeping Your Microcomputers Virus-Free
354(2)
Improve Detection Methods
356(3)
Reduce Fraud Losses
359(1)
Prosecute and Incarcerate Fraud Perpetrators
359(1)
Summary and Case Conclusion
360(2)
Key Terms
362(1)
Chapter Quiz
362(1)
Discussion Questions
363(1)
Problems
364(9)
Kevin Mitnick: The Dark-Side Hacker
367
David L. Miller: Portrait of a White-Collar Criminal
268(102)
Lexsteel Corporation
370(2)
Ward Corporation
372(1)
Answers to Chapter Quiz
373(1)
Auditing of Computer-Based Information Systems
374(39)
Learning Objectives
374(1)
Integrative Case: Seattle Paper Products (SPP)
374(1)
Introduction
375(1)
The Nature of Auditing
375(6)
Internal Auditing Standards
376(1)
Types of Internal Auditing Work
376(1)
An Overview of the Auditing Process
377(3)
The Risk-Based Audit Approach
380(1)
Information Systems Audits
381(13)
Objective 1: Security
381(3)
Objective 2: Program Development and Acquisition
384(1)
Objective 3: Program Modification
385(2)
Objective 4: Computer Processing
387(4)
Using Audit Hooks at State Farm Life
391(1)
Objective 5: Source Data
392(2)
Objective 6: Data Files
394(1)
Computer Software
394(8)
Battling Federal Budget Deficits with Audit Software
396(1)
An Example of an Audit Software Application
397(5)
Operational Audits of an AIS
402(1)
Summary and Case Conclusion
403(1)
Key Terms
404(1)
Chapter Quiz
404(1)
Discussion Questions
405(1)
Problems
405(7)
Anycompany, Inc.--An Ongoing Comprehensive Case
411(1)
Preston Manufacturing Company
412(1)
Answers to Chapter Quiz
412(1)
PART THREE ACCOUNTING INFORMATION SYSTEMS APPLICATIONS413(202)
The Revenue Cycle: Sales and Cash Collections
413(51)
Learning Objectives
413(1)
Integrative Case: Alpha Omega Electronics
413(2)
Introduction
415(1)
Revenue Cycle Business Activities
416(23)
Sales Order Entry
416(3)
Using Customer Inquiries Data to Improve Sales
419(5)
Scotch Maid: Managing Your Customer's Inventory to Increase Your Sales
424(1)
Shipping
425(4)
Billing and Accounts Receivable
429(7)
Cash Collections
436(3)
Using Image Processing to Improve Cash Collections
439(1)
Control: Objectives, Threats, and Procedures
439(7)
Sales Order Entry
440(1)
Shipping
440(2)
Billing
442(1)
Cash Collections
443(1)
General Control Issues
444(2)
Revenue Cycle Information Needs and Data Model
446(5)
Revenue Cycle Data Model
447(1)
Benefits of the Data Model
448(2)
Internal Control Considerations
450(1)
Summary and Case Conclusion
451(2)
Key Terms
453(1)
Chapter Quiz
454(1)
Discussion Questions
454(1)
Problems
455(8)
Anycompany, Inc.--An Ongoing Comprehensive Case
460(1)
Elite Publishing Company
460(3)
Answers to Chapter Quiz
463(1)
The Expenditure Cycle: Purchasing and Cash Disbursements
464(50)
Learning Objectives
464(1)
Integrative Case: Alpha Omega Electronics
464(1)
Introduction
465(1)
Expenditure Cycle Business Activities
466(21)
Request Goods
468(3)
Order Goods
471(1)
ISO 9000 Certification
472(4)
Using Procurement Cards to Streamline Purchasing at ITT Automotive
476(1)
Receive and Store Goods
477(4)
Approve Vendor Invoices
481(3)
Pay for Goods
484(1)
Image Processing: Creating a Paperless Office
485(2)
Control Objectives, Threats, and Procedures
487(11)
Request Goods
489(1)
Order Goods
490(2)
Vendor Audits: A Means to Control Purchasing
492(1)
Receive and Store Goods
493(1)
Approve Vendor Invoices
494(2)
Pay for Goods
496(1)
General Control Issues
497(1)
Expenditure Cycle Information Needs and Data Model
498(6)
Expenditure Cycle Data Model
499(1)
Reading the REA Diagram
500(3)
Benefits of the Data Model
503(1)
Internal Control Considerations
503(1)
Summary and Case Conclusion
504(2)
Key Terms
506(1)
Chapter Quiz
506(1)
Discussion Questions
507(1)
Problems
507(6)
Anycompany, Inc.--An Ongoing Comprehensive Case
512(1)
Blackwell Industries
513(1)
Answers to Chapter Quiz
513(1)
The Production Cycle
514(36)
Learning Objectives
514(1)
Integrative Case: Alpha Omega Electronics
514(1)
Introduction
515(1)
Production Cycle Activities
516(12)
Product Design
517(1)
Planning and Scheduling
518(5)
Production Operations
523(1)
Cost Accounting
523(4)
JIT + A New Cost Accounting System = Success for Harley-Davidson
527(1)
Control Objectives, Threats, and Procedures
528(6)
Threat 1: Unauthorized Transactions
528(2)
Threat 2: Theft or Destruction of Inventories and Fixed Assets
530(1)
Threat 3: Recording and Posting Errors
531(1)
Threat 4: Loss of Data
532(1)
Threat 5: Inefficiencies and Quality Control Problems
532(2)
Production Cycle Information Needs and Data Model
534(9)
Criticisms of Traditional Costing Systems
534(1)
Activity-Based Costing
535(3)
Production Cycle Data Model
538(1)
Adapting the General Ledger to ABC
539(4)
Summary and Case Conclusion
543(1)
Key Terms
544(1)
Chapter Quiz
545(1)
Discussion Questions
545(1)
Problems
546(3)
Anycompany, Inc.--An Ongoing Comprehensive Case
548(1)
The Controller and CIM
549(1)
Joseph Brant Manufacturing
549(1)
Answers to Chapter Quiz
549(1)
The Human Resources Management/Payroll Cycle
550(37)
Learning Objectives
550(1)
Integrative Case: Alpha Omega Electronics
550(1)
Introduction
551(1)
Overview
552(3)
Measuring and Reporting ``Soft'' Capital
554(1)
Payroll Cycle Activities
555(11)
Update Master Payroll File
555(1)
Update Tax Rates and Deductions
555(1)
Validate Time and Attendance Data
556(3)
Designing Effective Bonus Pay Schemes
559(1)
Prepare Payroll
560(2)
Disburse Payroll
562(1)
Using Technology to Boost HRM Productivity
563(2)
Calculate Employer-Paid Benefits and Taxes
565(1)
Disburse Payroll Taxes and Miscellaneous Deductions
565(1)
Control Objectives, Threats, and Procedures
566(5)
Threat 1: Hiring Unqualified or Larcenous Employees
566(1)
Threat 2: Violation of Employment Law
567(1)
Threat 3: Unauthorized Changes to the Payroll Master File
568(1)
Threat 4: Inaccurate Time Data
568(1)
Threat 5: Inaccurate Processing of Payroll
569(1)
Threat 6: Theft or Fraudulent Distribution of Paychecks
570(1)
Threat 7: Loss or Unauthorized Disclosure of Data
570(1)
Key Decisions, Information Needs, and Data Model
571(6)
Data Model
572(1)
Benefits of the Data Model
573(4)
Control Considerations
577(1)
Summary and Case Conclusion
577(2)
Key Terms
579(1)
Chapter Quiz
579(1)
Discussion Questions
580(1)
Problems
580(6)
Anycompany, Inc.--An Ongoing Comprehensive Case
585(1)
Payroll Service Bureaus
585(1)
Darwin Department Store
585(1)
Answers to Chapter Quiz
586(1)
General Ledger and Reporting System
587(28)
Learning Objectives
587(1)
Integrative Case: Alpha Omega Electronics
587(1)
Introduction
588(2)
General Ledger and Reporting Activities
590(5)
Update General Ledger
591(1)
Post Adjusting Entries
591(1)
Prepare Financial Statements
592(1)
Produce Managerial Reports
592(3)
Opportunities for Using Information Technology
595(4)
Timing of General Ledger Update
595(1)
Monthly Closing Process
596(1)
Financial Reporting
597(1)
How an IT Savvy Accountant Reeingineered Microsoft's General Ledger and Reporting System
597(1)
Accurately Graphing Financial Data
598(1)
Control Objectives, Threats, and Procedures
599(4)
Threat 1: Errors in Updating the General Ledger
600(2)
Threat 2: Unauthorized Access to the General Ledger
602(1)
Threat 3: Loss or Destruction of General Ledger Data
603(1)
Integrated Enterprise-wide Data Model
603(7)
Benefits of an Integrated Data Model
605(4)
Internal Control Considerations
609(1)
Summary and Case Conclusion
610(1)
Key Terms
611(1)
Chapter Quiz
611(1)
Discussion Questions
612(1)
Problems
612(2)
Anycompany, Inc.--An Ongoing Comprehensive Case
614(1)
Evaluating a General Ledger Package
614(1)
Researching the Virtual Value Chain
614(1)
Answers to Chapter Quiz
614(1)
PART FOUR THE SYSTEMS DEVELOPMENT PROCESS615(116)
Introduction to Systems Development and Systems Analysis
615(41)
Learning Objectives
615(1)
Integrative Case: Shoppers Mart
615(1)
Introduction
616(1)
Systems Development
617(4)
The Systems Development Life Cycle
617(3)
The Players
620(1)
Planning Systems Development
621(4)
Planning Techniques
623(1)
Planning Helps MCI Cope with Popular New Service
624(1)
Feasibility Analysis
625(4)
Blue Cross Abandons Runaway
626(3)
Behavioral Aspects of Change
629(3)
Why Behavioral Problems Occur
629(1)
How People Resist AIS Changes
630(1)
Preventing Behavioral Problems
631(1)
Systems Analysis
632(10)
Initial Investigation
633(1)
Systems Survey
634(3)
Feasibility Study
637(1)
Information Needs and Systems Requirements
638(3)
Systems Analysis Report
641(1)
Summary and Case Conclusion
642(2)
Key Terms
644(1)
Chapter Quiz
645(1)
Discussion Questions
645(1)
Problems
646(9)
Anycompany, Inc.--An Ongoing Comprehensive Case
654(1)
Audio Visual Corporation
654(1)
Answers to Chapter Quiz
655(1)
AIS Development Strategies
656(45)
Learning Objectives
656(1)
Integrative Case: Shoppers Mart
656(1)
Introduction
657(1)
Purchase Software
657(7)
Purchasing Software and the SDLC
658(1)
Selecting a Vendor
659(1)
Acquiring Hardware and Software
660(1)
Evaluating Proposals and Selecting a System
661(2)
A Software Purchase that Went Awry
663(1)
Development by In-House IS Department
664(6)
End-User-Developed Software
665(1)
Appropriate End-User Development and Use
666(1)
Benefits of End-User Computing
666(2)
Risks of End-User Computing
668(1)
Managing and Controlling End-User Computing
669(1)
Outsource the System
670(4)
The Growth in Outsourcing Applications
670(1)
The Benefits of Outsourcing
671(2)
The Risks of Outsourcing
673(1)
Business Processes Reengineering
674(5)
The Principles of Reengineering
675(3)
Challenges Faced by Reengineering Efforts
678(1)
Prototyping
679(6)
Steps in Developing a Prototype
680(2)
When to Use Prototyping
682(1)
Advantages of Prototyping
682(2)
Prototyping: The Third Dimension
684(1)
Disadvantages of Prototyping
685(1)
Computer-Aided Software Engineering (CASE)
685(2)
Advantages and Disadvantages of CASE Technology
686(1)
Summary and Case Conclusion
687(1)
Key Terms
688(1)
Chapter Quiz
688(1)
Discussion Questions
689(1)
Problems
690(10)
Anycompany, Inc.--An Ongoing Comprehensive Case
695(1)
Widget Manufacturing Company
696(1)
Professional Salon Concepts
697(3)
Answers to Chapter Quiz
700(1)
Systems Design, Implementation, and Operation
701(30)
Learning Objectives
701(1)
Integrative Case: Shoppers Mart
701(1)
Introduction
702(1)
Conceptual Systems Design
703(3)
Evaluate Design Alternatives
704(1)
Prepare Design Specifications
704(1)
Prepare the Conceptual Systems Design Report
705(1)
Physical Systems Design
706(5)
Output Design
707(1)
File and Data Base Design
708(1)
Input Design
708(2)
Program Design
710(1)
Procedures Design
710(1)
Controls Design
710(1)
Physical Systems Design Report
710(1)
Systems Implementation
711(6)
Implementation Planning
711(2)
Star Saves Virginia $80 Million
713(1)
Develop and Test Software Programs
713(1)
Site Preparation
714(1)
Select and Train Personnel
714(1)
Software Bugs Take Their Toll
715(1)
Complete Documentation
716(1)
Test the System
716(1)
Systems Conversion
717(2)
Conversion Approaches
717(1)
Data Conversion
718(1)
Operation and Maintenance
719(1)
Summary and Case Conclusion
719(3)
Key Terms
722(1)
Chapter Quiz
722(1)
Discussion Questions
723(1)
Problems
724(6)
Anycompany, Inc.--An Ongoing Comprehensive Case
728(1)
Citizen's Gas Company
729(1)
Answers to Chapter Quiz
730(1)
Glossary731(38)
References769(15)
Index784

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