9780399526145

(Perigree) Shows the reader how to improve relationships through communication by asking the right questions, ways to find out what people want and need, persuasion techniques, how questions can uncover opportunities, the four barriers to getting the right information, and the fifty smartest questions to ask. Softcover. DLC: Interpersonal communication.

Dorothy Leeds, a much-in-demand motivational speaker, is also a communications consultant who has trained more than half a million executives for major corporations including ITT, Merck, Merrill Lynch, and IBM. The author of Smart Questions: The Essential Strategy for Successful Managers among other books on persuasion and the art of speaking in business, Ms. Leeds has written and been featured in articles in the New York Times, Forbes, Business Week, and Money magazine, as well as appearing frequently on the Today Show, Good Morning America, Smart Money, and MoneyTalk. A native New Yorker, Ms. Leeds holds a graduate degree from Columbia University and continues to reside in New York City when she is not on tour lecturing or promoting her many books. Dorothy prides herself on knowing more about asking questions than anyone on the planet.

Foreword

xi

Preface

xiii

Acknowledgments

xix

Why a Book About Questions?

1

(14)

Questions Demand Answers

15

(21)

Questions Stimulate Thinking

36

(25)

Questions Give Us Valuable Information

61

(28)

Questions Put You in Control

89

(21)

Questions Get People to Open Up

110

(21)

Questions Lead to Quality Listening

131

(26)

Questions Get People to Persuade Themselves

157

(12)

Sell, Lead, Think: Use Questions to Transform Your Organization

169

(47)

Closer Knit Than Ever: How Questions Can Draw Families Together

216

(28)

Rediscover Questions: Recapture and Redefine the Essential You

244

(27)

The Fifty Smartest Questions

271

(9)

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The 7 Powers of Questions Secrets to Successful Communication in Life and at Work

The 7 Powers of Questions Secrets to Successful Communication in Life and at Work

0399526145

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Author Biography

Table of Contents

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